Never Sit On Hold With The Power Company Again.
Reclaim hours of lost productivity. Our fully-managed Virtual Assistants handle utility connections, disconnections, and provider negotiations for your entire property portfolio.
Our VAs integrate securely with your PropTech stack
Stop Wasting High-Value Time on Low-Value Tasks.
Property managers shouldn't be listening to hold music. Our specialized Utility VAs take the entire process off your plate, from research to resolution.
Turn-On / Turn-Offs
Seamlessly scheduling power, water, gas, and internet activations or deactivations aligning perfectly with your tenant move-in/out dates.
Enduring Hold Times
We wait on hold so you don't have to. Our VAs handle the frustrating customer service loops to verify accounts and resolve billing issues.
Provider Research
Taking over a new property? We research local municipalities, identify all necessary service providers, and document contact protocols.
Billing & Auto-Pay Setup
Ensuring landlord accounts are properly set up for continuous service during vacancies, preventing winter pipe freezes or security issues.
PM Software Updates
Directly logging into AppFolio, Buildium, or your CRM to update utility account numbers, statuses, and notes for your accounting team.
Tenant Coordination
Following up with incoming tenants to ensure they have transferred utilities into their name before handing over the keys.
The Expensive Way
- Property Managers paid $30+/hr sitting on hold with internet providers.
- Missed connections leading to tenant complaints on move-in day.
- Utilities left in landlord's name, costing thousands in unbilled usage.
The Managed Way
- Pay $6-$7/hr for a dedicated specialist to handle all provider friction.
- A Free Project Manager acts as QA, ensuring zero missed deadlines.
- Continuous billing audits prevent landlord utility leaks.
How We Integrate With Your Team
A simple, secure onboarding process designed for property managers.
1. Share Your Portfolio
Provide your dedicated Project Manager with your property list, standard operating procedures, and software access.
2. Hand Over The Lists
Simply send us your weekly move-in/move-out reports. Your VA takes over, calling providers and submitting online requests.
3. PM Supervision
Your free Project Manager reviews the VA's daily logs, ensuring all confirmations are recorded accurately in your CRM.
4. Pay For Output Only
Receive a consolidated USD invoice solely for the VA's actual working hours. No platform fees. No hidden costs.
Clear, Risk-Free Pricing
Hire the support you need without the overhead of an in-house employee.
Part-Time Utility VA
20 Hours Per Week
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
Full-Time Utility VA
40 Hours Per Week
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
Frequently Asked Questions
Yes! A major part of utility transfer is dealing with companies that do not have streamlined online portals. Our VAs are equipped with high-quality VOIP lines to sit on hold, speak with representatives, and complete verbal transfers on your behalf.
Security is paramount. Our VAs operate under strict NDAs in monitored, secure environments. They access your systems via secure VPNs and password managers (like LastPass or 1Password), meaning they never see the actual passwords to your utility portals.
Because we want you to have a fully managed experience. We don't just act as a middleman to hire a freelancer. The PM trains the VA on your specific property software, reviews their daily work, and handles any internal issues—meaning you only manage the outcome, not the person.
Since we have an internal managed structure, your PM ensures your processes are documented. If your primary VA is unavailable, the PM can seamlessly route the workflow to another trained specialist on our team, ensuring zero disruption to your utility transfers.
Ready to hand over the hold music?
Book a quick consultation today to discuss your portfolio size and utility transfer volume.