Capture Patient Feedback.
Protect Your Reputation.
Offload post-visit calls, HCAHPS survey administration, online review generation, and feedback triage to empathetic, HIPAA-trained Virtual Assistants. Managed by a dedicated Project Manager at zero platform fees.
5x
More Google Reviews
100%
HIPAA Compliant
70%
Cost Reduction
Quality Assurance
Call Scripts Audited by PM
Patient Retention & Reputation Control
Your in-house staff is too busy checking in patients to call them back. Let our managed VAs execute your feedback protocols consistently.
Post-Visit Phone Surveys
Executing polite, scripted outbound calls 24-48 hours post-visit to gauge patient satisfaction, collect HCAHPS data, and ensure their recovery is on track.
Online Review Generation
Identifying happy patients through internal surveys and strategically sending them direct links to leave 5-star reviews on Google Business, Yelp, or Healthgrades.
Feedback Triage & Escalation
Acting as a buffer. If a patient expresses dissatisfaction with wait times, billing, or provider care, the VA intercepts the feedback and immediately alerts clinic management.
Survey Platform Management
Administering digital surveys via SMS/Email using tools like SurveyMonkey, Qualtrics, or your EHR's built-in modules. Monitoring completion rates and sending reminders.
Data Entry & Reporting
Compiling qualitative and quantitative feedback into clean Excel spreadsheets or presentation dashboards so your providers can see actionable clinic metrics weekly.
Uncompromising Quality Control
Every phone script and data entry log is audited by your dedicated Project Manager to ensure strict HIPAA compliance. Zero management overhead for you.
Discuss Your Survey VolumeThe Reputation Tech Stack
Proficient in Top Medical & Survey Tools
Our VAs hit the ground running. You just grant them secure access to the software your clinic already uses.
The Smart Choice for Healthcare Providers
Why clinics choose Sagedoer's managed model over hiring random freelancers off standard platforms.
Freelancer Platforms
HIPAA & Security Risks
Unvetted freelancers accessing Protected Health Information (PHI) from unsecure networks.
Empathy & Professionalism
Lack of medical context; calls can sound like telemarketing rather than a caring clinic check-in.
Management Burden
Your practice manager must constantly train them on survey platforms and audit their call notes.
Reliability
Freelancers take unexpected time off, leaving urgent patient follow-ups unmade.
Managed Survey VA
HIPAA & Security Risks
Internally vetted. Strict clean-desk policies and VPN protocols. Zero PHI extraction allowed.
Empathy & Professionalism
Trained specifically in patient interaction, active listening, and medical survey terminology.
Management Burden
Dedicated PM handles all delegation, script training, and data QA for free.
Reliability
Seamless internal replacements. Your patient outreach never falls behind schedule.
Seamless Clinic Onboarding
Get an expert feedback coordinator integrated into your practice in days.
Submit Requirements
Share your survey platform, VoIP system, call scripts, and escalation protocols for unhappy patients.
Finalise the Strategy
Our Project Manager reviews your setup, signs Business Associate Agreements (BAAs), and assigns the VA.
Expert Execution
Your VA starts making calls and sending review links. The PM audits recorded calls initially to ensure empathy and accuracy.
Pay Only for Output
We log and charge exclusively for the VA's actual working time. The PM's oversight is completely free.
Transparent, High-ROI Pricing
Scale your patient outreach and review generation without massive overhead.
Part-Time
20 Hours Per Week
Est. $560 USD / Month (4 Weeks)
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free call script auditing
- Zero setup or onboarding fees
- No monthly membership charges
Full-Time
40 Hours Per Week
Est. $960 USD / Month (4 Weeks)
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free call script auditing
- Zero setup or onboarding fees
- No monthly membership charges
Frequently Asked Questions
Yes. We highly recommend providing the VA with an extension or sub-account on your existing VoIP system (like RingCentral, Nextiva, or Dialpad). This ensures that when the VA makes outbound survey calls, the caller ID displays your clinic's familiar name and number, maintaining trust.
Yes. Sagedoer acts as a business associate to your practice. We will sign standard BAAs to ensure full compliance with HIPAA regulations regarding the handling of Protected Health Information (PHI) during surveys and data entry.
During onboarding, your Project Manager will help establish an "Escalation Protocol." If a patient expresses dissatisfaction, the VA is trained to listen empathetically, document the complaint, apologize on behalf of the clinic, and immediately escalate the ticket to your Practice Manager. They *do not* send review links to unhappy patients.
The PM acts as your quality assurance layer. Instead of you micromanaging the VA, you give your survey questions to the PM. The PM trains the VA on your specific tone, audits their data entry for accuracy, and periodically reviews call logs to ensure they sound empathetic and professional. This oversight is free.
Elevate your patient experience.
Contact us to discuss your clinic's survey volume and reputation goals. We can integrate a highly-trained VA into your software rapidly.
Request an Ops Audit
Fill out the form below and a PM will reach out shortly.