Turn Unstructured Feedback into Actionable Data.
AI misses context and sarcasm. Delegate the tedious process of reading, tagging, and categorizing qualitative customer feedback to a highly-trained Virtual Assistant—overseen by a dedicated Project Manager at no extra charge.
Feedback Triage
Data Source: Q3 NPS Surveys
"The new dashboard looks nice, but I can't export my reports to CSV anymore. Frustrating."
Negative"Great support team! Fast response. I just wish there was a dark mode option."
Mixed / Positive"It does exactly what it says on the tin."
NeutralProficient in Top Feedback & Survey Platforms
Stop Guessing What Your Customers Want
Product Managers and Researchers spend hours doing manual data entry instead of strategizing. Delegate the operational friction of sorting feedback to a specialized Virtual Assistant.
Sentiment Tagging
Reading through hundreds of open-ended survey responses and manually tagging them as Positive, Negative, Neutral, or Mixed. We catch the sarcasm that AI tools miss.
Feature Taxonomy & Routing
Categorizing feedback into your specific product taxonomy (e.g., 'Checkout Bug', 'UI Request', 'Shipping Issue'). The VA builds organized lists so your Product team knows what to build next.
Urgent Escalation Triage
Not all feedback can wait for a monthly report. The VA acts as a filter, immediately flagging high-churn risk customers or critical system bugs to your support team for rapid response.
Data Cleaning & Formatting
Exporting messy CSVs from SurveyMonkey or Intercom. Identifying and removing 'straight-liners', bot responses, and blank fields so your dataset is pure for analysis.
App Store & Review Scraping
Monitoring external channels like the iOS App Store, G2, Trustpilot, or Amazon. Pulling all recent reviews into a centralized master spreadsheet for holistic brand monitoring.
Basic Tabulation & Prep
Executing Pivot Tables and calculating top-level metrics (NPS, CSAT) within Excel or Google Sheets, preparing the raw material for your senior analysts to build reports.
Single Point of Contact
Share your tagging rules with your PM; they instruct the VA on the exact categorization logic.
No Platform Markups
Bypass the expensive per-response fees of freelance marketplaces. Pay a flat hourly rate.
Centralised Tracking
Transparent time reporting shows exactly how long data scrubbing and tagging took.
Quality Assurance
Your PM audits tagging accuracy to ensure human consistency across large datasets.
Don't Let Qualitative Data Go to Waste
Companies collect thousands of NPS comments and surveys, but because tagging them manually is so tedious, the data sits unread in an Excel file. Automated sentiment tools often fail to understand product-specific jargon or sarcastic user tone.
With Sagedoer, you partner with a specialized Insights VA overseen by one dedicated project manager. We provide the human intelligence required to structure your qualitative data—ensuring your reports are accurate at absolutely no extra charge.
- Discover hidden product bugs before they cause churn
- Zero Wasted Time forcing highly-paid PMs to read raw text
- Human accuracy that out-performs basic AI sentiment scanners
How Our Managed Research Ops Work
Four steps to a perfectly categorized dataset.
Submit Data
Provide the raw CSV export, or grant restricted access to your survey/helpdesk platform.
Establish Rules
Our PM works with you to define the tagging taxonomy, sentiment rules, and escalation criteria.
Expert Execution
Your PM supervises the VA as they clean the lists, manually read comments, and apply structured tags.
Billed For Output
We track and charge solely for the VA's active reading and tagging hours. PM QA is completely free.
Simple, Transparent Pricing
Scale your qualitative research capacity without expensive analyst retainers. Pay strictly for productive administrative hours.
Part-Time
20 Hours Per Week
Est. $560 USD / Month (4 Weeks)
- Pay only for active tagging/cleaning hours
- Dedicated Project Manager
- Free QA & consistency review
- Zero software or platform fees
Full-Time
40 Hours Per Week
Est. $960 USD / Month (4 Weeks)
- Pay only for active tagging/cleaning hours
- Dedicated Project Manager
- Free QA & consistency review
- Zero software or platform fees
Frequently Asked Questions
No, this is an operational data-structuring role. The VA handles the highly manual task of reading open-text answers and applying the correct tags in your spreadsheet. Your internal Product Managers or Lead Researchers are responsible for interpreting the tagged data, identifying strategic trends, and presenting the final insights to stakeholders.
During onboarding (Phase 2), your Project Manager will work with you to outline a clear "Tagging Dictionary" or taxonomy (e.g., standardizing tags like: `Bug_Checkout`, `UI_Dashboard`, `Pricing_Complaint`). The VA uses this exact dictionary to categorize responses consistently, and the PM audits their work for accuracy.
Automated AI tools struggle significantly with nuance, sarcasm, and industry-specific jargon. For example, a user writing "This feature is totally sick!" might be tagged as a negative health issue by basic AI, whereas a human VA understands the positive colloquial context. Human intelligence provides cleaner, more reliable data for critical product decisions.
No. Sagedoer's pricing model is entirely based on the VA's logged working hours ($6-$7/hr). Standard setup, taxonomy familiarization, and the QA oversight by the Project Manager (like spot-checking tagging consistency) are completely free.
Ready to organize your insights?
Stop losing your Product team's time to manual data formatting and tagging. Reach out to Sagedoer today and we'll match you with a precise, analytical VA.
Inquire About Data Ops
Fill out the form below, and our Project Manager will coordinate your workflow promptly.