Scale Your Store.
Outsource The Grind.
Stop acting as a full-time customer service rep and inventory clerk. Hire a rigorously trained E-Commerce Management Virtual Assistant to handle tickets, orders, refunds, and SKUs—with zero management overhead.
Experts in leading E-commerce ecosystems
Zendesk ZendeskWhat does an E-Commerce VA do?
Marketing gets the sale, but operations keep the business alive. Your VA handles the relentless backend management required to run a high-volume DTC brand.
Tier 1 & 2 Customer Support
Emptying your Zendesk or Gorgias queues. Handling "Where is my order?" (WISMO) tickets, tracking missing packages, and applying empathetic macros to calm frustrated buyers.
Returns & Refund Management
Processing RMAs, issuing store credit, and verifying returned inventory status with your warehouse before hitting the refund button in Shopify or Stripe.
Order Fulfillment & 3PL Routing
Fixing address errors before they ship. Manually routing split shipments, resolving ShipBob sync errors, and ensuring high-priority orders jump the queue.
Product Listing & Catalog Mgt.
Adding new SKUs, writing SEO-optimized descriptions, uploading correctly sized variants, and formatting bulk CSV imports to keep your catalog pristine.
Subscription & Loyalty Sync
Managing ReCharge or Skio portals. Helping customers swap flavors, skip deliveries, or update credit cards to drastically reduce your active subscriber churn.
Stop acting as a support rep.
You are the founder. Delegate the inbox and inventory checking so you can focus on building a massive brand.
Hire Your Operations VAThe Managed Agency Advantage
Giving a cheap freelancer access to your Shopify refund button is incredibly risky. With Sagedoer, you get top-tier talent and a built-in security and QA management layer.
Dedicated Project Manager
We assign a PM to oversee your VA. They ensure CS tickets are answered within your SLA, verify refund amounts, and maintain your brand's tone of voice. Zero management overhead.
Strict Access Protocols & NDAs
Your customer data is sacred. Our VAs operate under strict NDAs and use restricted "Staff Accounts" so they process operations without seeing your master payouts or financials.
Scale for Q4 / Black Friday
Instantly scale your VA's hours up or add secondary support staff through your PM when order volume spikes during the holidays, with zero hiring lag.
Onboarding Workflow
Submit Guidelines
Provide your CS macros, refund policies, and access to Shopify/Zendesk via secure channels.
Finalise the Deal
Your PM outlines the daily operational targets, sets QA standards, and finalises NDAs.
Execute Operations
Your assigned VA begins clearing tickets, managing orders, and syncing inventory under PM QA.
Pay Only For Output
Charge exclusively for hours logged working in your store. PM management is 100% free.
Scale Your Ops Profitably
Zero setup fees. Zero platform markups. Just pure execution.
Part-Time
20 Hours Per Week
- Pay only for active logged hours
- Dedicated Project Manager included
- Free operational QA supervision
- No onboarding or set-up fees
Full-Time
40 Hours Per Week
- Pay only for active logged hours
- Dedicated Project Manager included
- Free operational QA supervision
- No onboarding or set-up fees
Trusted by 7-Figure Store Owners
"We were drowning in Gorgias tickets during Black Friday. Our Sagedoer VA stepped in, learned our macros in two days, and cleared 500 tickets a week. The Project Manager ensured tone was perfect."
"The QA from the Project Manager is what sold me. They catch the refund math errors before they happen. Paying $6/hr for a trained ops assistant AND a manager is the best ROI in our business."
"We migrated from WooCommerce to Shopify and had 3,000 SKUs to update. The VA crushed the bulk CSV uploads, fixed variant tags, and managed our 3PL routing flawlessly."
"We were drowning in Gorgias tickets during Black Friday. Our Sagedoer VA stepped in, learned our macros in two days, and cleared 500 tickets a week. The Project Manager ensured tone was perfect."
"The QA from the Project Manager is what sold me. They catch the refund math errors before they happen. Paying $6/hr for a trained ops assistant AND a manager is the best ROI in our business."
Frequently Asked Questions
Common questions about delegating your store operations.
Is it safe to give them access to issue refunds?
Yes. We recommend setting up "Staff Accounts" in Shopify or Zendesk with restricted permissions. We also establish a strict "Approval Limit" during Phase 2 (e.g., the VA can automatically refund orders under $50, but anything higher requires your Project Manager's or your explicit approval).
Can they handle customer service in my brand's voice?
Absolutely. During onboarding, your Project Manager absorbs your macros, FAQs, and brand tone guidelines. They run strict QA on the VA's ticket responses before sending them, ensuring customers always feel like they are talking to your in-house team.
Do they work weekends?
E-commerce doesn't sleep. You can arrange the VA's schedule with your Project Manager during onboarding. Many store owners split their VA's 40 hours across weekends to ensure customer tickets don't pile up by Monday morning.
Ready to step out of the inbox?
Stop bottlenecking your brand's growth by managing operations manually. Delegate your store management today.
Request Your E-Com VA
Provide your details and our Operations Lead will reach out within 24 hours.
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