Never Leave a
Recommendation Unanswered.
Unanswered Facebook reviews damage consumer trust. Delegate recommendation replies, negative review de-escalation, and reputation monitoring to a fully managed Virtual Assistant. Turn happy customers into loyal brand advocates.
Response Rate
100% Handled
Negative Reviews
De-escalated
Proficient in Your Reputation Management Stack
What Does a Review Management VA Do?
They monitor your Facebook page daily, ensuring every customer feels heard. They amplify positive sentiment and protect your brand from the fallout of ignored complaints.
Positive Recommendation Engagement
- Liking and replying to all "Recommends" with personalized, non-robotic thank you messages.
- Using the customer's name and referencing specific details from their review.
- Inviting happy customers to join loyalty programs or follow other social channels.
- Maintaining a warm, appreciative brand voice that encourages repeat business.
Damage Control & De-escalation
- Responding promptly and professionally to "Doesn't Recommend" posts.
- Executing your SOP to move public complaints into private DMs or email support.
- Escalating severe customer service issues or PR threats directly to management via Slack.
- Reporting fake/spam reviews to Facebook for removal.
Reputation Marketing
- Identifying the best 5-star recommendations to use as marketing assets.
- Designing "Customer Spotlight" quote graphics in Canva.
- Scheduling review-based content to your Facebook and Instagram feeds.
- Providing weekly summaries on overall customer sentiment and recurring feedback.
Protect Your Brand Without the Management Overhead
Ignoring Facebook recommendations hurts your local SEO and consumer trust. But monitoring social media 24/7 drains your internal team. Sagedoer provides a fully managed Reputation VA overseen by our internal QA team.
Dedicated Project Manager
Your single point of contact. They review the VA's replies to ensure brand voice consistency, confirm negative reviews are handled correctly, and manage daily supervision. Completely free.
No Hidden Platform Fees
Avoid the 20-40% markups found on Upwork or Fiverr. You pay strictly for the pure hours worked by your Reputation VA. Maximize your marketing budget.
Weekend Coverage Available
Customers leave reviews on weekends. We can arrange flexible schedules to ensure your Facebook Page is monitored when your physical locations are busy or closed.
Brand Sentiment
Actively Managed
The Smart Alternative
Why hiring a Reputation VA through Sagedoer beats freelance marketplaces.
| Feature | Traditional Platforms | The Smart Choice Sagedoer |
|---|---|---|
| Platform Fees | Up to 40% in hidden markups | 0% Hidden Fees. Pure hourly rate. |
| Daily Management | You supervise and check their work | Dedicated PM ensures brand voice is perfect |
| Quality Assurance | Robotic, copy-paste replies | Internally vetted, fluent communicators |
| Hiring Speed | Endless interviewing cycles | Instant delegation. We assign them. |
| Staff Replacements | Start hiring from scratch if they leave | Seamless replacements, zero downtime |
Onboarding in 4 Simple Steps
A frictionless process designed for busy business owners and agency directors.
Submit Requirements
Share your Facebook Page, reputation tools (e.g., Birdeye), and brand tone guidelines.
Finalise the Deal
Our dedicated PM reviews your crisis escalation matrix, outlines a response SOP, and finalises details.
Expert Execution
Your PM assigns the VA, ensures safe platform access, and monitors daily recommendation replies.
Pay Only for Output
We charge exclusively for the VA's actual responding time. PM supervision is completely free.
Simple, Scalable Pricing
Pay strictly for hours worked. Cancel anytime. No hidden overhead.
Part-Time
20 Hours Per Week
- Pay only for pure work hours
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Full-Time
40 Hours Per Week
- Pay only for pure work hours
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Trusted by Business Owners
See what local brands and agencies say about our Reputation VAs.
"We have 12 clinic locations and were struggling to reply to Facebook recommendations. Sagedoer deployed a VA who uses Birdeye to thank every single customer personally. Our online sentiment has never been better."
Michael R.
Healthcare Operations Dir.
"The peace of mind is incredible. Our VA spotted a severe negative review on a Saturday and escalated it to our manager via Slack instantly, allowing us to fix the issue before it went viral."
Sarah L.
Restaurant Group Owner
"The free Project Manager is a game changer. They ensure our VA's replies match our brand voice perfectly and handle all the daily QA so we don't have to micromanage the inbox."
Jason D.
Marketing Agency Lead
"We have 12 clinic locations and were struggling to reply to Facebook recommendations. Sagedoer deployed a VA who uses Birdeye to thank every single customer personally. Our online sentiment has never been better."
Michael R.
Healthcare Operations Dir.
"The peace of mind is incredible. Our VA spotted a severe negative review on a Saturday and escalated it to our manager via Slack instantly, allowing us to fix the issue before it went viral."
Sarah L.
Restaurant Group Owner
Frequently Asked Questions
Addressing concerns about delegating your online reputation.
Will their replies sound robotic or copy-pasted?
How do they know how to handle an angry customer?
Is it safe to give them access to my Meta Business Suite?
Can they also manage Google Reviews or Yelp?
Ready to elevate your online reputation?
Let's discuss your current review volume, your reputation tools, and how a managed Sagedoer VA can safeguard your brand trust.