Turn User Feedback into Your Roadmap with a Feature Request VA
Stop letting valuable customer feedback slip through the cracks. Hire a dedicated virtual assistant to monitor support tickets, tally feature requests, and keep your product board impeccably organized.
Feedback Backlog
7 NewBridging the Gap Between Support and Product
Our specialized Virtual Assistants do the tedious manual tagging and organizing, giving your Product Managers clean data to make informed roadmap decisions.
Ticket Tagging & Triage
Monitoring Intercom or Zendesk, identifying feature requests disguised as support questions, and applying the correct tags for tracking.
Roadmap Board Maintenance
Logging identified requests directly into Linear, Jira, or Productboard. Tallying upvotes and merging duplicate requests.
User Context Gathering
Replying to users to ask clarifying questions about their feature request before logging it, ensuring the product team has full context.
Feedback Reporting
Compiling weekly or monthly summaries of the most requested features, segmented by user type (e.g., Enterprise vs. Free tier).
Churn Risk Identification
Flagging high-priority accounts that are threatening to churn due to missing features, alerting your Customer Success team immediately.
Feature Release Updates
Once a feature ships, the VA revisits tallied tickets and emails the users who requested it, driving engagement and customer satisfaction.
Proficient in Your SaaS Tech Stack
We work inside the support and product tools your team relies on every day.
A Managed Service, Built for Product Teams
Stop forcing your developers or PMs to do data entry. Scale your ops instantly.
Share Your Stack
Tell us what tools you use and your criteria for a valid feature request vs. a bug.
Define the Rules
Your Project Manager creates an SOP detailing exactly how requests should be tagged and routed.
Expert Execution
Your VA monitors support channels daily, tallying requests and updating your boards.
Pay Only for Output
You are billed strictly for the VA's tracked hours. PM supervision is 100% free.
Why SaaS Companies Choose Sagedoer
Don't let vital product data get lost with unverified freelancers. Upgrade to a fully managed team.
| Feature | Traditional Freelancer Platforms | THE SMART CHOICE: Sagedoer |
|---|---|---|
| Platform & Management Fees | Up to 40% in hidden markups, bidding, and memberships | 0% Hidden Fees. Pay strictly for hours worked. |
| Daily Team Management | You must juggle and supervise multiple VAs | Dedicated Project Manager acts as your single point of contact |
| Tech & Tool Proficiency | Hit-or-miss experience with modern tools like Linear or Jira | Internally vetted experts trained on SaaS product workflows |
| Hiring & Deployment Speed | Endless cycles of interviewing and testing candidates | Instant delegation. We immediately assign the right specialist. |
| Billing & Invoicing | Complex invoices or high per-project flat rates | Simple, unified, centralised USD hourly invoicing |
| Staff Turnover & Replacements | Start the hiring and training process all over again | Seamless internal replacements with zero workflow disruption |
Simple, Transparent Pricing
No monthly membership charges. Zero setup fees. Pay strictly for hours worked.
Part-Time
20 Hours Per Week
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Full-Time
40 Hours Per Week
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Trusted by Product Managers & Founders
"Our support inbox used to be a black hole for feature requests. Our Sagedoer VA now reads every ticket in Intercom, tags them, and updates our Productboard. My PM team saves at least 15 hours a week."
"The dedicated project manager ensures the VA knows the difference between a bug report and a feature request. Our Linear backlog has never been so clean and actionable."
"Closing the loop is massive for retention. When we ship a feature, our VA automatically goes back and emails every user who requested it. Customers love it, and it costs us virtually nothing."
"Our support inbox used to be a black hole for feature requests. Our Sagedoer VA now reads every ticket in Intercom, tags them, and updates our Productboard. My PM team saves at least 15 hours a week."
"The dedicated project manager ensures the VA knows the difference between a bug report and a feature request. Our Linear backlog has never been so clean and actionable."
"Closing the loop is massive for retention. When we ship a feature, our VA automatically goes back and emails every user who requested it. Customers love it, and it costs us virtually nothing."
Frequently Asked Questions
How does the VA know the difference between a bug and a feature request?
During onboarding, your dedicated Project Manager will work with you to establish clear criteria. We document what constitutes a bug (broken functionality) versus a feature request (new capability) so the VA routes them correctly to either QA or Product.
Can they interact directly with our users?
Yes. If a user submits a vague request, the VA can reply (using templates or guidelines you approve) to ask clarifying questions about their use case before logging the ticket into your roadmap software.
What software does the VA need access to?
Typically, they need limited access to your support inbox (e.g., Zendesk, Intercom) to read tickets, and access to your project management tool (e.g., Jira, Linear, Canny) to log and tally the requests.
Do I have to manage the Virtual Assistant directly?
No, that is the Sagedoer advantage! You will be assigned a dedicated Project Manager who acts as your single point of contact. They oversee the VA's daily tasks, ensure accuracy in the backlog, and handle all internal management at absolutely no extra charge to you.
Are there any hidden fees or platform markups?
None at all. We have a strict zero hidden fees policy. You pay exactly the hourly rate ($6 or $7 depending on your plan) exclusively for the hours of pure work delivered. We do not charge per-ticket or flat-rate retainers.
Ready to clean up
your product backlog?
Reach out to discuss your current support volume and software stack. Our dedicated project manager will promptly get back to you with a tailored delegation strategy.