Scale Your Call Center Capacity Without the Supervisory Overhead
Offload QA call audits, dialer list scrubbing, WFM agent adherence monitoring, CRM disposition audits, and KPI analytics to seasoned Contact Center Virtual Assistants—supervised by a dedicated Project Manager at zero extra cost.
Up to 70%
Operational Cost Savings
100%
Supervised QA & Adherence
< 1 Hour
Average Response Time
Zero
Platform & Bidding Fees
Dialers & Contact Center Systems We Operate
Your virtual assistant integrates smoothly into industry-leading cloud PBX, predictive dialers, workforce management (WFM), and ticketing suites.
Vicidial & GoAutoDial
Campaign Config & Lead Churning
Five9 Contact Center
IVR Routing & Predictive Dialing
Talkdesk & Genesys
Omnichannel Routing & SLA QA
Salesforce & HubSpot
Disposition Sync & CTI Auditing
Zendesk Talk & Gorgias
Ticket QA & CSAT Score Tracking
Twilio Flex & RingCentral
Queue Monitoring & Call Transfers
Excel & Power BI KPI Hubs
AHT, Abandon Rate & FCR Dashboards
WFM & Roster Tools
Agent Shifts, Adherence & Swaps
What Your Call Center VA Handles Every Day
From quality assurance audits to dialer lead hygiene and workforce scheduling, we remove the operational drag that stalls your BPO floor.
Call QA Audits & Compliance Scoring
- Audit daily call recordings against custom scorecards: greetings, script adherence, active listening, and objection rebuttals.
- Flag severe compliance violations immediately (TCPA disclosure statements, Mini-Miranda, PCI payment masking).
- Compile agent coaching snippets and feedback summaries for floor supervisors to streamline 1-on-1 reviews.
Dialer Admin & List Scrubbing
- Format, clean, and upload lead CSV lists into Vicidial, Five9, or Talkdesk with custom custom field mappings.
- Scrub phone numbers against internal DNC (Do Not Call) databases, litigator registries, and state/federal registries.
- Optimize hopper levels, dial pacing ratios, and recycling rules for busy, no-answer, and voicemail dispositions.
WFM Scheduling & Adherence
- Build weekly shift rosters for remote or in-house agents across multiple time zones, queues, and campaign skills.
- Track real-time agent state adherence: excessive aux/pause times, tardiness, unapproved wrap-up extensions, and missed breaks.
- Manage emergency absence replacements and queue load balancing during unexpected call spikes.
CRM Hygiene & Disposition Audits
- Cross-reference dialer disposition logs against Salesforce, HubSpot, or Zoho CRM to verify accurate lead staging.
- Identify and correct fake wrap-up codes (e.g., agents misclassifying hung-up calls as "Not Interested" or "Callback").
- Ensure recorded call audio links and call notes are properly synced to deal cards for closer handoffs.
KPI Reporting & Flash Analytics
- Assemble daily and weekly executive flash reports: Average Handle Time (AHT), First Call Resolution (FCR), and Abandonment Rate.
- Calculate Cost Per Qualified Lead (CPL) and Conversion Rate per agent, campaign, or lead vendor batch.
- Monitor CSAT, Net Promoter Scores (NPS), and customer sentiment trends from post-call surveys.
Custom BPO SOPs & Onboarding
Launching a new customer service client or outbound campaign? Your dedicated SageDoer Project Manager converts your client playbooks, script revisions, and telephony setups into foolproof SOP documentation at zero additional cost.
How SageDoer Works
Skip hiring headaches and unreliable freelancer contracts. Deploy vetted contact center operational support in four simple phases.
Submit Requirements
Share your specific call center needs with us to get started. Choose your preferred channel to reach out: Email, Contact Form, WhatsApp.
Finalise the Deal
Our dedicated project manager will promptly get back to you to review your goals, outline a tailored strategy, and finalise the partnership details.
Expert Execution
Your project manager takes full charge of operations, getting the work done seamlessly and efficiently through our internal team of vetted experts.
Pay Only for Output
We log and charge exclusively for the virtual assistant's actual working time. Your dedicated project manager's supervision is completely free.
Traditional Platforms vs. SageDoer
Why contact center directors and BPO owners choose SageDoer over marketplace sites.
| Feature Matrix | Traditional Platforms | The Smart Choice: SageDoer |
|---|---|---|
| Platform & Management Fees | Up to 40% in hidden markups, bidding, and memberships | 0% Hidden Fees. Pay strictly for hours worked. |
| Daily Team Management | You must juggle and supervise multiple freelancers | Dedicated Project Manager acts as your single point of contact |
| Quality Assurance | Hit-or-miss talent with unverified credentials | Internally vetted, rigorously trained premium experts |
| Hiring & Deployment Speed | Endless cycles of interviewing and testing candidates | Instant delegation. We immediately assign the right specialist. |
| Billing & Invoicing | Complex, multi-freelancer invoices with currency headaches | Simple, unified, centralised USD invoicing |
| Staff Turnover & Replacements | Start the hiring and training process all over again | Seamless internal replacements with zero workflow disruption |
Flexible Call Center Support Plans
No contracts, no setup costs, no hidden software fees. Scale your operational support up or down as call volumes fluctuate.
20 Hours Per Week
Est. $560 USD / Month (4 Weeks)
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
40 Hours Per Week
Est. $960 USD / Month (4 Weeks)
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Trusted by BPO Leaders & Call Center Founders
Real feedback from contact center operators who scaled operational efficiency with SageDoer.
"Listening to 50 call recordings a week to catch compliance slip-ups was consuming all my evenings. SageDoer scores our agent calls daily against our rubric and delivers coaching bullet points directly to our team leads."
Rick D.
Managing Partner, Apex Telemarketing BPO
"Our Vicidial hopper management and list scrubbing are completely automated now. Our VA scrubs our DNC databases, purges bad dispositions, and keeps our connect rates above 22%. Outstanding service."
Karla M.
Operations Director, Horizon Inbound Care
"Having a dedicated Project Manager supervise our VA without billing us management overhead is remarkable. We added two new client campaigns in Talkdesk, and the SOPs were set up without a hitch."
Sean T.
Founder, OmniDirect Support Services
"We had massive leakage with agents logging wrong disposition codes to inflate their metrics. SageDoer audited CRM sync discrepancies and helped us recover clean conversion analytics within 2 weeks."
Brian L.
VP of Call Operations, LeadWave Media
"The $6/hour full-time rate is unbeatable for this level of reliability. Our assistant manages scheduling rosters for 45 remote agents and audits idle break time every single shift."
Vanessa A.
Chief Operating Officer, ClearVoice BPO
"Listening to 50 call recordings a week to catch compliance slip-ups was consuming all my evenings. SageDoer scores our agent calls daily against our rubric and delivers coaching bullet points directly to our team leads."
Rick D.
Managing Partner, Apex Telemarketing BPO
"Our Vicidial hopper management and list scrubbing are completely automated now. Our VA scrubs our DNC databases, purges bad dispositions, and keeps our connect rates above 22%. Outstanding service."
Karla M.
Operations Director, Horizon Inbound Care
"Having a dedicated Project Manager supervise our VA without billing us management overhead is remarkable. We added two new client campaigns in Talkdesk, and the SOPs were set up without a hitch."
Sean T.
Founder, OmniDirect Support Services
"We had massive leakage with agents logging wrong disposition codes to inflate their metrics. SageDoer audited CRM sync discrepancies and helped us recover clean conversion analytics within 2 weeks."
Brian L.
VP of Call Operations, LeadWave Media
"The $6/hour full-time rate is unbeatable for this level of reliability. Our assistant manages scheduling rosters for 45 remote agents and audits idle break time every single shift."
Vanessa A.
Chief Operating Officer, ClearVoice BPO
Frequently Answered Queries
Real questions from call center founders, BPO operators, and telemarketing managers.
How do your virtual assistants handle telemarketing compliance and TCPA regulations?
Our specialists are trained on fundamental contact center compliance frameworks, including the Telephone Consumer Protection Act (TCPA), state calling time restrictions, mandatory disclosures, and internal DNC scrubbing. When auditing calls or managing dialers, they ensure your floor adheres strictly to mandatory disclaimers and immediate opt-out tagging, shielding your business from costly compliance litigation.
Can the VA adapt to our specific QA scorecards and rubric criteria?
Yes. Whether you evaluate calls using custom Google Sheets, Excel matrices, or specialized QA software (like Balto, MaestroQA, or Five9 Quality Management), your dedicated Project Manager learns your exact scoring parameters during onboarding. Your VA scores calls according to your specific benchmarks (e.g., empathy, proper verification, rebuttal techniques, wrap-up accuracy) with calibration checks to maintain consistent grading.
How does quality control work with the dedicated Project Manager?
Every SageDoer partner is paired with a dedicated Project Manager at zero extra cost. Your PM serves as your single point of contact, ensuring your VA delivers accurate dialer uploads, cross-checking audited QA sheets for consistency, verifying time tracking logs, and stepping in seamlessly if a team member is unavailable. You never have to micro-manage freelance tasks.
Can our VA monitor real-time agent adherence and attendance?
Absolutely. In active call center floors, shrinkage and out-of-adherence aux states devastate campaign profitability. Your VA can monitor your dialer real-time dashboard (Vicidial live screen, Talkdesk Live, Five9 Supervisor), flag agents sitting in unauthorized pause or extended wrap-up states, log clock-in discrepancies, and send instant alerts to floor managers via Slack or Teams.
How are working hours recorded, verified, and billed?
We utilize centralized time tracking to log precise seconds worked on your contact center operations. You receive transparent weekly timesheets detailing exact task breakdowns (e.g., 8 hours on Vicidial list scrubbing, 12 hours on QA scorecard grading, 4 hours assembling weekly KPI flash reports). You pay strictly for pure working hours—Project Manager supervision and quality checks are 100% free.
Tell Us About Your Call Center Operations
Whether you run an inbound customer service center, an outbound sales telemarketing floor, or a multi-campaign BPO, submit your requirements and our project director will follow up immediately.
Ready to Streamline Your Call Center Operations?
Eliminate the operational bottlenecks of call QA audits, dialer management, and WFM adherence. Partner with a dedicated Managed Contact Center VA team and deploy within 24-48 hours.