Lead Your Property & Delight Guests. Let Us Handle Your Night Audits, OTA Parity & Daily Flash Reports.
Your time belongs on the floor greeting VIPs, coaching department heads, and driving RevPAR—not cross-checking OTA commission invoices, answering routine TripAdvisor reviews, or rekeying group rooming lists. Sagedoer pairs hotel general managers with vetted hospitality VAs—supervised daily by a dedicated project manager at zero extra charge.
Hotel Operations Console
Daily Operations Active
Hospitality Tech Ecosystem
Pre-Trained in Industry-Leading Hotel Systems
Skip lengthy onboarding. Our virtual assistants are experienced with the Property Management Systems (PMS), channel managers, guest messaging tools, and back-office portals hotel leaders rely on daily.
Practice Workload Solved
What Your Hotel Operations VA Handles Daily
Every administrative report, invoice discrepancy, and guest review delegated frees you to focus on team leadership, asset maintenance, and guest delight.
Daily Night Audit Prep & Flash Reports
- ✓ Reconcile daily night audit balances, cashier shift drops, and credit card gateway batches
- ✓ Generate the Daily Manager Flash Report (Occupancy %, ADR, RevPAR, Room Revenue vs. Budget)
- ✓ Investigate room rate variances, complimentary stays, and out-of-order room status logs
- ✓ Input daily performance numbers into corporate or franchise owner reporting dashboards
OTA Extranet Sync & Rate Parity Audits
- ✓ Audit Expedia, Booking.com, Agoda, and Brand.com daily to eliminate rogue rate disparites
- ✓ Update room availability, length-of-stay restrictions, and stop-sells in your channel manager
- ✓ Manage property listings, amenity descriptions, room photos, and seasonal policy banners
- ✓ Audit monthly OTA commission invoices against actual consumed bookings to prevent overpayments
Guest Reputation & Review Management
- ✓ Monitor incoming reviews on TripAdvisor, Google Business, Medallia, and Revinate
- ✓ Draft personalized, brand-approved responses to both glowing praise and guest complaints
- ✓ Flag operational service breakdowns (cleanliness, HVAC, noise) for department head debriefs
- ✓ Submit dispute claims to OTAs for fraudulent or retaliatory reviews violating community policy
Group Sales Blocks & BEO Staging
- ✓ Build group room blocks, cut-off dates, and billing routing instructions in the PMS
- ✓ Scrub and input group rooming lists for corporate retreats, weddings, and sports teams
- ✓ Format Banquet Event Orders (BEOs) and coordinate banquet setups across F&B and audio/visual
- ✓ Follow up on unsigned group contracts, attrition deadlines, and advance credit card authorizations
Housekeeping & Maintenance Task Tracking
- ✓ Monitor open work orders in ALICE or Quore and track turnaround times on engineering tickets
- ✓ Compile room inspection audit scores and track deep-cleaning rotation schedules
- ✓ Coordinate service vendor visits (elevator maintenance, fire suppression, pest control)
- ✓ Track linen and operating supplies inventory par levels to prevent costly last-minute orders
Accounts Payable & Vendor Invoice Audits
- ✓ Match food & beverage and engineering supplier invoices with approved purchase orders
- ✓ Code vendor invoices into M3 Accounting or QuickBooks for General Manager approval
- ✓ Reconcile Travel Agent Commission Settlement (TACS) and corporate billing accounts
- ✓ Maintain vendor insurance certificates (COIs), service contracts, and franchise compliance logs
Our Operating Workflow
4 Seamless Phases to a Streamlined Property
Zero management friction on your schedule. We supervise the workflow and guarantee quality so you can focus entirely on high-impact hotel leadership and profitability.
Submit Requirements
Share your property’s operational bottlenecks—night audit reconciliation, OTA parity audits, or review triage. Choose your channel:
Finalise the Deal
Our dedicated project manager reviews your property management stack, establishes security and NDA protocols, and finalizes onboarding.
Expert Execution
Your project manager oversees daily delivery, auditing flash report calculations, checking rate updates, and ensuring review replies meet brand standards.
Pay Only for Output
We track and bill strictly for the virtual assistant's actual working hours. Your dedicated project manager's supervision is 100% free.
Transparent Comparison
Traditional Freelance Platforms vs. Sagedoer
Why busy hotel general managers choose Sagedoer instead of spending their evenings recruiting and supervising unvetted freelancers on gig marketplaces.
| Evaluation Metric | Traditional Platforms (Upwork / Fiverr) | The Smart Choice Sagedoer |
|---|---|---|
| Platform & Management Fees | Up to 40% in hidden markups, billing surcharges, and subscriptions | 0% Hidden Fees. Pay strictly for hours worked. |
| Daily Team Management | You must train, supervise, and QC multiple freelancers yourself | Dedicated Project Manager acts as your single point of contact (100% Free). |
| Quality Assurance | Hit-or-miss talent with no hospitality system experience | Internally vetted, rigorously trained hotel operations specialists. |
| Hiring & Deployment Speed | Weeks lost posting jobs and interviewing unverified resumes | Instant delegation. We immediately assign the right specialist. |
| Billing & Invoicing | Fragmented invoices across contracts with currency conversions | Simple, unified, centralised USD invoicing. |
| Staff Turnover & Replacements | Start the search, testing, and onboarding cycle from zero | Seamless internal replacements with zero workflow disruption. |
Predictable Hotel Pricing
Transparent Rates. Zero Management Markups.
Every plan includes your free Dedicated Project Manager, daily QA oversight, time tracking logs, and zero long-term contract locks.
20 Hours Per Week
Ideal for boutique hotels, independent bed & breakfasts, and limited-service properties needing daily flash reports, OTA parity audits, and review replies.
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
40 Hours Per Week
Engineered for full-service hotels, resorts, and multi-property management companies handling heavy room block staging, invoice reconciliation, and channel maintenance.
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
- Priority rapid replacement guarantee
What Hospitality Leaders Say About Sagedoer
Real feedback from hotel executives who offloaded desk administrative tasks and took back their days.
"As a GM of a 140-room select-service franchise, my mornings were consumed by night audit balance errors and drafting responses to online reviews. My Sagedoer VA prepares the flash report before I even step into the lobby and maintains rate parity on SiteMinder. It gave me 3 hours back every single day."
"We manage an independent 65-key luxury boutique hotel. Group rooming lists and wedding blocks used to cause massive check-in bottlenecks. Our VA scrubs rooming lists, verifies billing routing in Cloudbeds, and audits OTA commissions. The free project manager ensures zero mistakes."
"Commission audits alone covered the cost of our VA. Our assistant found over $6,400 in travel agent and OTA overcharges on cancellations and no-shows within 90 days. Having a dedicated project manager supervise the work means I never have to train or micromanage."
"During peak ski season, guest inquiry volume explodes. Our VA manages pre-arrival requests, schedules airport transfers, logs maintenance tickets into Quore, and keeps our TripAdvisor ranking in the top 3 of our destination. Outstanding hospitality professionalism."
"As a GM of a 140-room select-service franchise, my mornings were consumed by night audit balance errors and drafting responses to online reviews. My Sagedoer VA prepares the flash report before I even step into the lobby and maintains rate parity on SiteMinder. It gave me 3 hours back every single day."
"We manage an independent 65-key luxury boutique hotel. Group rooming lists and wedding blocks used to cause massive check-in bottlenecks. Our VA scrubs rooming lists, verifies billing routing in Cloudbeds, and audits OTA commissions. The free project manager ensures zero mistakes."
Got Questions?
Frequently Asked General Manager Questions
Clear answers about PMS security, PCI-DSS compliance, brand standard adherence, and operational boundaries.
How do you protect guest data, credit card information, and PCI-DSS compliance?
Can your assistants handle our specific PMS and channel management software?
How are online guest reviews handled to maintain our brand tone of voice?
What exact role does the "Free Dedicated Project Manager" play?
Can I scale up hours during peak tourist seasons or special group events?
Reclaim Your Time for High-Impact Hospitality
Tell us about your property's daily administrative bottlenecks, upcoming group room block volume, or OTA reconciliation challenges. A dedicated project manager will review your systems and provide a tailored staffing strategy within 2 to 4 business hours.
Share Your Property Needs
Tell us what you want to delegate (flash report compilation, OTA rate parity sync, guest review triage, group room block staging). We respond within 2–4 hours.