Scale Member Retention & Loyalty LTV.
Delegate Rewards Operations & Back-Office Tasks.
From tier rule setups, referral fraud audits, and manual point balance reconciliations to rewards catalog inventory syncing and Klaviyo/Braze loyalty segment triggers. Get vetted loyalty specialists overseen by a Dedicated Project Manager at zero extra cost. Starting at just $6/hour.
What Your SageDoer Rewards Program VA Handles Daily
Meticulous execution of loyalty program configurations, member balance reconciliations, and retention automations so you can focus on program economics, partner deals, and lifetime value strategy.
Member Points Inquiries & Adjustments
- Resolving missing point balance tickets and retroactive receipt credits
- Processing manual tier upgrades, VIP anniversary perks, and Goodwill points
- Managing loyalty ticket queues in Gorgias, Zendesk, and Freshdesk
Earn/Burn Rules & Tier Configurations
- Setting up promotional earn multipliers (e.g., Double Points weekends)
- Configuring spend thresholds, entry conditions, and milestone rewards
- Updating birthday reward triggers, point expiration clocks, and redemption caps
Referral & Loyalty Fraud Auditing
- Flagging self-referral rings, temporary throwaway emails, and IP clustering
- Auditing point velocity spikes and suspicious high-frequency coupon generations
- Revoking illegitimate referral commissions and blocking bad actors
Rewards Catalog & Vendor Management
- Uploading and validating gift card code batches, vouchers, and promo barcodes
- Tracking physical redemption swag inventory, backorders, and supplier orders
- Coordinating with 3rd-party rewards partners on fulfillment and digital API syncs
CRM & Lifecycle Messaging Sync
- Mapping custom loyalty properties and event triggers in Klaviyo, Braze, or Iterable
- Building dynamic member segments (e.g., Unclaimed Rewards, At-Risk VIPs)
- Proofing and QA testing point expiry warnings and tier achievement emails
Breakage & Program KPI Reporting
- Logging weekly point liability balances, active points issued, and points burned
- Calculating redemption rates, breakage estimates, and reward cost-per-member
- Compiling executive summaries on repeat purchase frequency & AOV by VIP tier
Proficient in the Industry Standard Software You Trust
Zero training lag. Our rewards assistants operate directly inside leading loyalty engines, referral software, CRM automation suites, and e-commerce platforms.
Calculate Your Rewards Team Labor Savings
Compare the real loaded cost of hiring an in-house retention coordinator or rewards coordinator vs. SageDoer's fully managed remote assistants.
From First Message to Seamless Execution in 4 Steps
No endless candidate interviews. No payroll complexity. We align directly with your brand's loyalty program rules and customer escalation guidelines.
Submit Requirements
Share your loyalty platform (Smile, Yotpo, LoyaltyLion), e-commerce stack, weekly ticket volume, and fraud check bottlenecks:
Finalise The Deal
Our dedicated Project Manager connects with you to review your goals, map out Standard Operating Procedures (SOPs), role-based permissions, and weekly deliverable cadences.
Expert Execution
Your Project Manager oversees your assistants as they resolve point adjustments, test campaign rules, audit referral queues, and update redemption catalogs daily.
Pay Only For Output
Pay exclusively for active hours logged by your virtual assistant. Your dedicated Project Manager's supervision, task assignment, and QA audits are completely free.
Predictable Pricing for Growing Loyalty Programs. Pay Strictly For Hours Worked.
No platform fees. No agency markups. Dedicated Loyalty Project Manager included at zero extra cost.
Part-Time
20 Hours / WeekIdeal for single-brand e-commerce stores, emerging loyalty clubs, and boutique retention teams needing daily point adjustments, catalog maintenance, and fraud screening.
Full-Time
40 Hours / WeekMaximum operational leverage for high-volume loyalty programs, omnichannel retail brands, and multi-tier subscription apps with heavy daily member inquiries.
No lock-in contracts. Invoices are billed strictly on verified active hours. Scale up or down as seasonal promotions and promotional multipliers fluctuate.
Freelance Platforms vs. SageDoer Managed Model
Why retention marketers, CRM directors, and rewards managers choose our managed model over unvetted job board freelancers.
| Feature Breakdown | Traditional Platforms | The Smart Choice: SageDoer |
|---|---|---|
| Platform & Management Fees | Up to 40% in hidden markups, bidding, and memberships | 0% Hidden Fees. Pay strictly for hours worked. |
| Daily Team Management | You must juggle and supervise multiple freelancers yourself between strategy calls | Dedicated Project Manager acts as your single point of contact |
| Quality Assurance | Hit-or-miss talent with unverified credentials and exaggerated tool skills | Internally vetted, rigorously trained premium experts |
| Hiring & Deployment Speed | Endless cycles of interviewing and testing candidates | Instant delegation. We immediately assign the right specialist. |
| Billing & Invoicing | Complex, multi-freelancer invoices with currency headaches | Simple, unified, centralised USD invoicing |
| Staff Turnover & Replacements | Start the hiring and training process all over again when a freelancer leaves mid-campaign | Seamless internal replacements with zero workflow disruption |
Trusted by Retention Directors & Rewards Program Leads
Hover over any testimonial to pause the stream. Real feedback from brands that eliminated points backlogs and elevated VIP engagement.
"We manage over 220,000 active rewards members on Yotpo Loyalty. Our SageDoer assistant handles all manual point balance inquiries, verifies receipt uploads, and audits referral fraud queues every morning. Our Gorgias resolution time dropped by 65% in the first month."
Alicia Warren
Head of Retention & Loyalty, Veloce Athletics
"Setting up multi-tier promotions on Smile.io and syncing VIP segments into Klaviyo used to eat up my entire week. Having a dedicated Project Manager who reviews every earn/burn campaign before launch is an absolute game-changer. Pure operational peace of mind."
Derek Kim
Director of Customer Marketing, Aurelia Organics
"Referral abuse was costing our subscription club thousands in illegitimate discounts. SageDoer's specialist audits our ReferralCandy logs daily, catching disposable email rings and IP clusters before rewards trigger. They saved us more than 10x their monthly fee."
Tanya Chen
Growth & Loyalty Lead, RoastCraft Club
"We used to pay $38/hour for an in-house retention coordinator who still couldn't keep up with vendor gift card uploads and breakage reporting in Excel. At $6/hour with SageDoer, our catalog is always stocked and our monthly point liabilities are reconciled flawlessly."
Marcus Briggs
VP of Member Experience, NexaRewards
Clear Answers for Rewards Program Managers & Retention Heads
Straightforward answers addressing fraud controls, point grant permissions, platform compatibility, and free PM supervision.
Ready to Offload Your Loyalty Back-Office?
Choose the fastest contact method for your brand. Book a 30-min strategy call, chat via WhatsApp, or submit your loyalty program requirements below. We reply within 15 minutes.
Send Us Your Rewards Program Requirements
Tell us about your loyalty software, CRM, and weekly task bottlenecks. Your dedicated Project Manager will respond in 15 minutes.