Streamline Your Dispatch with a Logistics & Freight VA
Stop letting your dispatchers drown in check calls, BOL data entry, and TMS updates. Hire a vetted Virtual Assistant to manage track-and-trace and back-office ops—overseen by a free Sagedoer Project Manager.
Active Dispatch Board
McLeod / Samsara Sync
Load #88492 - LTL Freight
VA called carrier, confirmed driver checked in at receiver gate, and updated customer via email.
Brokerage Invoice Prep
VA retrieved signed POD from carrier portal, attached it to the TMS load file, and flagged ready for billing.
PM Quality Check: The Sagedoer Project Manager audits the VA's TMS entries daily to ensure no tracking milestones or billing documents fall through the cracks.
What Your Logistics VA Handles
Stop paying US wages for data entry and endless phone calls. Our VAs execute the critical back-office operations that keep your freight moving and customers happy.
Track & Trace (Check Calls)
Making outbound calls to drivers and dispatchers to verify load status. Updating your TMS with precise ETAs and logging issues like detention or layovers immediately.
Document Processing (POD/BOL)
Chasing carriers for missing paperwork. Retrieving, auditing, and uploading Bill of Ladings, Proof of Deliveries, and lumper receipts into your system for rapid billing.
Load Board Management
Monitoring DAT, Truckstop, or specific broker portals. Posting available freight, refreshing listings, and doing preliminary carrier qualification (checking MC# authority/insurance).
Customer Service & Updates
Answering inbound inquiries via phone or email from shippers asking "Where is my freight?" Providing professional, timely status reports generated straight from the TMS.
Carrier Setup & Onboarding
Sending out carrier packets, verifying W9s, checking RMIS for safety ratings, and setting up new motor carriers in your system so brokers can dispatch faster.
Freight Billing & Data Entry
Building loads in the TMS with accurate addresses, accessorial charges (lumpers, tarping), and verifying rate confirmations before pushing invoices to QuickBooks.
Fluent in Logistics Software
Our VAs seamlessly integrate into the leading TMS and visibility platforms used by top brokerages and carriers.
Stop Relying on Unreliable Call Centers
Why struggle with massive BPOs who don't understand the difference between LTL and FTL when you can have a dedicated, managed logistics assistant?
| Feature | BPOs / Freelance Marketplaces | Sagedoer (Fully Managed VA) |
|---|---|---|
| Agent Focus | Shared reps who answer phones for 5 different companies. | 100% Dedicated. They work only for your brokerage or fleet. |
| Pricing Model | Platform markups of 20%, or expensive BPO minimums. | Flat hourly rate ($6-$7/hr). No hidden markups. |
| Industry Knowledge | Basic data-entry clerks who don't understand freight lingo. | VAs are vetted for familiarity with TMS systems, BOLs, and DAT. |
| Daily Oversight | Your dispatchers have to stop working to fix their mistakes. | Dedicated PM audits check calls and TMS entries daily for free. |
| Turnover Protection | If your Upwork freelancer quits, your track-and-trace halts entirely. | Seamless internal replacements by PM with zero disruption. |
Move More Freight. Spend Less.
Scale your operational capacity without the massive overhead of hiring US-based dispatchers or billing clerks.
Part-Time
20 Hours Per Week
- Pay only for active desk hours
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
Full-Time
40 Hours Per Week
- Pay only for active working hours
- Dedicated Project Manager included
- Free QA & TMS audits
- Zero setup or onboarding fees
Trusted by Brokers & Fleet Owners
"Our Sagedoer VA handles all our track-and-trace check calls every morning. She updates Rose Rocket perfectly, so when I get in, I just focus on booking new freight. Absolute lifesaver."
"The Project Manager is incredible. They oversee our VA who chases down missing PODs from carriers and preps the invoices. Our days-to-pay dropped from 45 to 14 days."
"We needed someone monitoring the DAT load board 24/7 to catch the best lanes. Our VA refreshes it constantly and alerts our dispatchers immediately when our target RPM hits."
"Our Sagedoer VA handles all our track-and-trace check calls every morning. She updates Rose Rocket perfectly, so when I get in, I just focus on booking new freight. Absolute lifesaver."
"The Project Manager is incredible. They oversee our VA who chases down missing PODs from carriers and preps the invoices. Our days-to-pay dropped from 45 to 14 days."
Frequently Asked Questions
Do your VAs actually dispatch trucks?
Our VAs are specialized in Dispatch Support and Operations. While they excel at check calls, finding loads on DAT, and updating the TMS, we recommend that high-level rate negotiations and final load bookings be handled by your internal, experienced dispatchers. The VA handles the heavy lifting so your dispatcher can close more loads.
How do they make track-and-trace calls?
Your VA logs into your cloud phone system (like RingCentral or Dialpad) via their secure browser. When they call carriers, dispatchers, or drivers, it appears as a local US call from your company. They speak fluent, professional English and follow your specific status-update scripts.
Can they work after hours or on weekends?
Yes. Freight doesn't sleep, and neither does our support. During onboarding, your Project Manager will align the VA's schedule to your specific needs, whether that is standard EST business hours, night shift coverage, or weekend track-and-trace support.
What if a VA enters the wrong rate into the TMS?
This is the exact reason Sagedoer includes a free Project Manager. The PM acts as an internal QA layer, auditing the VA's TMS entries, verifying rate confirmations, and ensuring BOLs match the load data before anything is sent to your billing department.
Unburden Your Dispatch Team Today
Submit your TMS, load volume, and primary operational bottlenecks via the form. A Sagedoer Project Manager will reply promptly to structure your support plan.