Protect Your Margins.
We'll Handle the Returns.
Processing RMAs, issuing refunds, and restocking inventory shouldn't drain your team's time. Hire a fully managed Returns Management VA to process tickets, enforce policies, and turn unhappy shoppers into repeat customers.
RMA REQUEST
Order #99214 - Size Exchange
Return label generated & emailed
INSPECTION
Order #98802 - Defective Item
Customer photo reviewed by VA
RESOLUTION
Order #98440 - Full Refund
Item marked as 'Restock' in Shopify
Sagedoer Manager
"Refund amounts verified."
Fluent in E-commerce & Logistics Software
Turn Reverse Logistics into a Competitive Advantage
We handle the grueling administrative tasks of processing returns, managing shipping, and updating inventory so your warehouse and customer service teams can focus on growth.
RMA Processing & Approval
Your VA reviews incoming return requests, checks them against your specific return policy window, and approves or denies the RMA systematically.
- Validating order numbers and purchase dates
- Flagging policy abuse or serial returners
Label Generation & Tracking
Once a return is approved, we generate the prepaid (or customer-paid) shipping label in ShipStation or Loop and email the instructions directly to the buyer.
- Managing international return logistics
- Monitoring tracking for carrier delays
Virtual Inspection & Triage
For defective claims, your VA requests and reviews customer photos. If an item arrives at the 3PL damaged, the VA decides to restock, donate, or dispose based on your rules.
- Assessing photo evidence for warranty claims
- Coordinating grading with warehouse staff
Refunds & Store Credit
Once a return is received and inspected, the VA executes the financial transaction. We push for store credit (gift cards) to retain revenue, or issue the refund via Shopify/Stripe.
- Deducting return shipping fees accurately
- Managing Shopify gift card issuance
Inventory Re-Sync
Don't let dead stock sit. When an item is marked "restockable," the VA ensures it is added back to your Shopify inventory count and available for immediate sale.
- Reconciling 3PL return receipts with CMS
- Managing exchange order creation
Free Operations Manager
Refunding the wrong amount kills margins. You don't have time to audit your VA's work. We assign a dedicated PM to QA their refund math and ensure policy compliance—at zero extra cost.
View PricingA Smarter Approach to Admin Scaling
Why top e-commerce brands and 3PLs are moving away from local hires and freelance marketplaces to fully managed VA teams.
Traditional Freelancers
-
Financial Security Risks
Giving an unvetted freelancer from Upwork the ability to issue refunds via Stripe or Shopify is a massive corporate liability.
-
Platform Markups & Fees
Lose up to 40% of your administrative budget to bidding fees, transaction costs, and mandatory monthly memberships.
-
High Management Burden
You are entirely responsible for training them on Loop Returns, auditing their refund math, and tracking their hours.
-
Vetted & Secure Operations
We deploy internally vetted professionals operating under strict confidentiality protocols using secure, role-based access.
-
0% Hidden Fees
Pay strictly a flat hourly rate for pure work tracked via centralized software. Zero payroll taxes or platform markups.
-
Free Management Layer
Your dedicated Project Manager supervises the VA, QA's their refund processing, and assures operational continuity.
Delegate in 4 Simple Steps
Submit Needs
Share your returns software stack (e.g., Loop, Shopify) and return volume via Form or WhatsApp.
Finalise Setup
Our PM promptly reviews your goals, digests your return/refund policies, and finalises secure access.
Expert Execution
Your PM takes full charge, managing your VA to begin processing RMAs and handling customer emails.
Pay For Output
We charge exclusively for actual working time logged. PM QA and supervision is 100% free.
Predictable Logistics Budgeting
20 HOURS
Per Week
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free QA and supervision
- Zero setup or onboarding fees
40 HOURS
Per Week
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free QA and supervision
- Zero setup or onboarding fees
Trusted by E-com Operators
Frequently Asked Questions
Security is our priority. You never give a VA full administrative or banking control. Instead, you create a restricted, role-based user seat (e.g., "Customer Service" staff account in Shopify with limited refund permissions). Our VAs use secure password managers and adhere to strict protocols.
Issuing a refund to a scammer kills margins. That is exactly why Sagedoer provides a dedicated Project Manager. Your PM acts as a QA lead, spot-checking the VA's RMA approvals against your specific return policy (e.g., ensuring items aren't final sale or outside the 30-day window) before funds are released.
Yes. We act as the bridge between customer service and logistics. The VA can email your 3PL or internal warehouse team to verify if a returned item was received in "sellable condition," and then subsequently update the inventory count in your CMS.
Protect Your
Margins.
Stop letting unprocessed returns drain your cash flow. Contact Sagedoer to deploy your dedicated returns team instantly.
Request Setup Proposal
Share your helpdesk software and monthly return volume. A PM will respond shortly.