Stop Losing MRR to
Failed Payments & Churn.
Managing recurring revenue shouldn't mean drowning in billing tickets. Hire a vetted Subscription Management Virtual Assistant to handle your dunning, process refunds, manage plan downgrades, and assist your members with zero management overhead.
Subscription Ops
Daily Health & Recovery
Billing Inbox
Zero Backlog
Billing Stacks & Platforms We Manage Daily
The Operations Playbook: What Your VA Executes
Keeping a subscription business healthy requires constant maintenance. Our VAs act as your dedicated billing and retention specialists.
Dunning & Payment Recovery
Managing failed payment queues. Following up with customers to update expired credit cards, tracking Stripe retry schedules, and physically recovering lost MRR before accounts churn.
Billing Support Helpdesk
Handling all "Where is my invoice?" or "I was double charged" tickets in Zendesk/Intercom. Generating custom receipts, applying tax ID details, and solving frontend billing confusion.
Upgrades, Downgrades & Pauses
Manually adjusting subscription tiers in your billing software when customers request custom plans. Prorating balances correctly, pausing accounts for vacations, and applying promo codes.
Refund & Dispute Processing
Evaluating refund requests against your strict terms of service. Processing approved refunds in Stripe, cancelling access, and submitting evidence for bank chargeback disputes.
Churn Recovery Outreach
Engaging users who hit the cancel button. Offering alternative "save" offers (like 1 month free or a downgrade), and compiling exit survey data so you understand exactly why users leave.
MRR & Usage Reporting
Pulling data from Baremetrics or ChartMogul to track LTV, ARPU, and active churn. Flagging accounts that exceed their usage limits to your sales team for immediate upgrade expansion.
Protect Your Revenue
Without the Management Burnout
Handling sensitive billing data requires absolute trust and zero errors. Hiring unvetted freelancers can lead to accidental cancellations, wrong refunds, and frustrated members. Sagedoer provides an **organizationally secure, fully supervised billing workflow**.
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Single Point of Contact Direct your refund policies, dunning steps, and billing macros to a single Project Manager. They deploy your support VA, document strict SOPs, and audit ticket resolutions.
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Strict API & Gateway Security We operate under rigid data security protocols. VAs utilize limited, role-based "Support" access inside Stripe or Chargebee to process refunds without ever viewing master payout/routing credentials.
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Backup Support Protection If your regular VA is absent during the first of the month (peak billing day), our PM instantly deploys a trained backup agent who already knows your HelpDesk and refund guidelines.
The Sagedoer Guarantee
Support Deployment Workflow
Bypass the fatigue of testing candidate knowledge of Stripe. Build your billing success squad in four simple, guided steps.
Submit Requirements
Share your billing software, active subscriber volume, helpdesk software, and refund guidelines via Form or WhatsApp.
Finalise The Setup
Our PM reviews your ticket macros, maps out secure role-based access for your payment gateway, and establishes SLA response times.
Expert Execution
Your PM operates daily oversight, managing the VA to clear the Zendesk billing queue, run dunning reports, and process cancellations.
Pay Only For Output
We log and bill strictly for the hours the VA spent operating the helpdesk and managing subscriptions. Project Manager supervision is free.
The Smart Setup for Subscription Brands
Why hiring random unvetted freelancers drops your retention rates, and how Sagedoer ensures consistent, secure billing support.
| Core Differentiators | Traditional Platforms |
THE SMART CHOICE Sagedoer |
|---|---|---|
| Platform & Management Fees | Up to 40% in hidden markups, bidding, and memberships | 0% Hidden Fees. Pay strictly for hours worked. |
| Daily Team Management | You must juggle and supervise multiple freelancers on Stripe | Dedicated Project Manager acts as your single point of contact |
| Quality Assurance | Hit-or-miss talent with unverified software credentials | Internally vetted, rigorously trained billing experts |
| Hiring & Deployment Speed | Endless cycles of interviewing while tickets pile up | Instant delegation. We immediately assign the right specialist. |
| Billing & Invoicing | Complex, multi-freelancer invoices with currency headaches | Simple, unified, centralised USD invoicing |
| Staff Turnover & Replacements | Start the hiring and training process completely over again | Seamless internal replacements with zero workflow disruption |
Flat, Transparent Operational Pricing
Scale your MRR tracking and billing support without the hefty costs of full-time domestic hires.
Part-Time
20 Hours Per Week
Est. $560 USD / Month (4 Weeks)
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Full-Time
40 Hours Per Week
Est. $960 USD / Month (4 Weeks)
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Verified MRR Retention
"Handling Stripe refunds and plan downgrades for our 2,000+ member SaaS was a nightmare. Sagedoer completely took over our billing inbox. Our response time dropped from 2 days to 3 hours."
James R.
SaaS Founder
"The QA check our Project Manager runs is incredible. They inspect how the VA processes complex prorated upgrades in Chargebee, keeping our financial reporting perfectly clean."
Sarah L.
Membership Site Owner
"We needed active dunning management for our subscription box business. Sagedoer matched us with a specialized VA instantly who now recovers over $3,000 in failed payments monthly."
Mark K.
E-Com Box Director
"Exceptional pricing. For $6/hour, we got a dedicated operator who executes our churn-save campaigns in Zendesk and updates our Baremetrics dashboard flawlessly."
Amanda T.
B2B Newsletter Pub.
"Handling Stripe refunds and plan downgrades for our 2,000+ member SaaS was a nightmare. Sagedoer completely took over our billing inbox. Our response time dropped from 2 days to 3 hours."
James R.
SaaS Founder
Frequently Asked Questions
Answering operational and security questions for subscription founders.
Is it secure to share Stripe/Chargebee access?
Absolutely. We mandate that you provide restricted, role-based access. VAs utilize roles like 'Support Specialist' which allows them to process refunds and view active subscriptions, but completely restricts them from altering your bank payout destinations or viewing master credentials.
How do you guarantee refund accuracy?
Your assigned Project Manager acts as your strategic filter. We establish a strict "Refund SOP" matrix based on your policies. The PM audits the VA's refund decisions daily to ensure they align with your terms of service.
Can they handle technical billing support?
Yes. Our VAs are fluent in solving tier-1 billing issues, applying tax IDs, managing dunning cadences, and pausing accounts. For deep engineering bugs (e.g., API webhook failures), they will correctly route the ticket to your dev team.
What happens if my primary assistant is away?
Your Project Manager maps and documents your exact SOPs. If your primary assistant is away on the 1st of the month (peak billing day), we instantly deploy a vetted internal replacement with zero workflow downtime.
Focus on the Product.
Leave the Billing to Us.
Contact us to discuss your subscription stack, MRR volume, and helpdesk setup. We will match you with a vetted VA to optimize your revenue operations immediately.
Describe Your Stack
Submit your requirements below. Our response times are exceptionally rapid.