Turn One-Time Buyers Into Lifelong Customers.
Elevate your customer experience. Our fully managed Virtual Assistants handle RMA processing, warranty claims, and ticket triage so you can focus on brand growth. Scale your after-sales support with up to 70% cost savings.
Ticket #8492
Resolved
Customer: Chris M.
"My unit stopped working. Need warranty replacement."
Serial number verified in Shopify
RMA shipping label generated
Replacement order sent to warehouse
Action Completed by Sagedoer VA
Resolution Time: 14 mins
Integrated with Your Helpdesk
Post-Purchase Perfection
Delegate the repetitive, time-consuming after-sales tasks to our managed experts. Protect your brand reputation while drastically lowering overhead.
RMA & Returns Processing
Managing the entire Return Merchandise Authorization loop. Generating shipping labels, processing refunds in Stripe, and updating inventory.
Warranty Claims Admin
Verifying product serial numbers, cross-referencing purchase dates, and coordinating replacement parts with your warehouse team.
Ticket Triage & Routing
Organizing your Zendesk/Gorgias inbox. Tagging, categorizing, and routing complex technical issues to your Tier 2 in-house team.
Logistics Follow-up
Tracking lost or delayed shipments with carriers (FedEx, UPS). Filing lost package claims and proactively communicating with the customer.
Feedback & Review Management
Responding to Trustpilot and Amazon reviews. Flagging negative feedback for damage control and thanking positive reviewers.
B2B Order Resolution
Handling bulk order discrepancies, issuing credit memos, and ensuring your key B2B wholesale accounts are thoroughly supported.
The Frictionless Setup
We bypass the hiring and training headache. Instant delegation through a managed ecosystem.
1. Submit Needs
Share your ticket volume and software stack with us via WhatsApp, Email, or our Form.
2. Align on Strategy
Your dedicated Project Manager builds custom SOPs and finalizes the partnership details.
3. Managed Execution
The PM oversees our vetted experts. They clear the queue rapidly while maintaining your brand voice.
4. Pay for Output
We log and charge exclusively for the VA's actual working time. Management is completely free.
Why Support Leaders Choose Sagedoer
Stop juggling unpredictable freelance markets.
Traditional Platforms
Platform Fees
Up to 40% in hidden markups & memberships.
Management Burden
You must train and supervise freelancers daily.
Hit-or-Miss Quality
Unverified credentials leading to support errors.
High Turnover
Start hiring all over again if they leave.
Sagedoer Managed VAs
0% Hidden Fees
Pay strictly for pure hours worked. Simple USD invoicing.
Dedicated PM
Acts as your single point of contact. We manage the team.
Premium Quality
Internally vetted, rigorously trained experts assigned instantly.
Seamless Coverage
Internal replacements handled by us for zero downtime.
Transparent USA Pricing
No platform fees. No monthly memberships. Pay only for pure work.
Part-Time
20 Hours Per Week
Est. $560 USD / Month (4 Weeks)
- Pay only for hours of pure work
- Dedicated Project Manager
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Full-Time
40 Hours Per Week
Est. $960 USD / Month (4 Weeks)
- Pay only for hours of pure work
- Dedicated Project Manager
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Support Operations FAQs
Can the VA handle issuing refunds in our payment gateway?
Do I have to train the assistant on our specific products?
How does the time tracking and billing work?
What happens if ticket volume spikes unexpectedly?
Scale Your Support Today.
Stop drowning in return requests. Partner with Sagedoer to deliver exceptional after-sales service while slashing your overhead.