FAQs

Outsourcing empowers you to access a diverse pool of expert talent without the heavy overhead costs of local recruitment, office space, and employee benefits. It provides you with the flexibility to scale your workforce on-demand while significantly reducing your operational expenses.

We are a fully managed service, not a marketplace. Traditional platforms simply introduce you to freelancers and swallow up to 40% of your budget in hidden commissions, bidding fees, and memberships. We bypass the marketplace entirely. You get a dedicated Project Manager and an internal team of trained experts, paying strictly for the solid work delivered.

Not at all. When you hire a local agency, you are essentially outsourcing your business processes to them anyway. The difference is that a local agency often charges up to five times more for the exact same service. With Sagedoer, you can comfortably outsource your business functions to our dedicated team at a fraction of the cost.

Our internal pool of experts covers a wide array of skills. Whether you require administrative support, digital marketing, customer service, or technical assistance, we have the trained professionals ready. Your Project Manager ensures the right tasks are seamlessly delegated to the appropriate specialists.

Yes, absolutely. All of our service packages are fully customisable. Your dedicated Project Manager will work closely with you to tailor the exact mix of administrative, marketing, or technical hours to suit your specific business requirements.

Absolutely not. You are assigned a dedicated Project Manager who acts as your single point of contact. If you need 10 hours of administrative work and 15 hours of marketing, your Project Manager coordinates the appropriate specialists from our internal pool. You never have to juggle multiple hires or communication channels.

You will communicate exclusively with your dedicated Project Manager. They act as your single point of contact, gathering your requirements and coordinating directly with our internal specialists. This ensures crystal-clear communication and zero management hassle on your end.

Yes, absolutely. While your dedicated Project Manager typically acts as your single point of contact to eliminate management hassle, we understand some tasks require close integration. If you must collaborate directly with the virtual assistant team to execute specific work, we can easily accommodate that direct workflow.

Unlike traditional freelancer platforms that leave quality control entirely to you, we rigorously vet, train, and manage our virtual assistants internally at no extra cost. Furthermore, your dedicated Project Manager actively oversees all daily activities and reviews deliverables to ensure they consistently meet our exceptional standards.

Yes. We meticulously track your paid hours using reliable time-tracking software. We provide you with full access to this system, allowing you to view visual timesheets of the work completed specifically for your account, ensuring complete transparency.

Our billing cycle runs from the first to the last calendar day of the month (mid-month sign-ups are prorated). During your first month, payments are made weekly. Once we build trust, you transition to monthly billing. Invoices are typically issued around the 20th of each month and are to be cleared by month-end. No advance payment is required to start.

Our preferred payment method is Wise (formerly TransferWise), as it is highly efficient for USD transactions. We also accept PayPal, direct bank transfers, and Payoneer; however, please note that you will be responsible for bearing any transaction and currency conversion costs when using methods other than Wise.

Yes, we offer generous cash discounts for clients who choose to pay in advance for multiple months. You receive a 5% discount for a 3-month advance payment, a 10% discount for a 6-month advance payment, and a 20% discount for a full 12-month advance payment.

We do not offer refunds for services that have already been rendered, but we do provide free, unlimited revisions if needed to ensure you are satisfied. Refunds or adjustments are only permitted in cases where a payment was made by mistake, or if you made an advance payment and no longer wish to utilise the remaining balance.

We strive to deliver such great value that you never want to leave! However, if you do need to discontinue our services, we simply require you to notify us at least one month in advance to gracefully wrap up your account and pending tasks.

We believe in complete flexibility. Aside from the standard one-month cancellation notice, there are no rigid long-term contracts. You pay strictly for the actual hours our team spends executing your tasks, allowing you to scale your support as needed.

Yes, your business confidentiality is 100% protected. We have rigorous security policies in place to safeguard your data. Once your contract with us matures or concludes, all related login credentials and sensitive information are permanently destroyed.

Whilst all our simple, consolidated billing is handled in USD to accommodate our large client base in the USA, Sagedoer provides premium, fully managed virtual assistant services to growing businesses all over the world.