Keep Systems Online with a Network Monitoring VA
Prevent downtime before it impacts your users. Hire a fully managed IT Virtual Assistant to handle RMM alerts, Tier 1 ticketing, patch scheduling, and basic infrastructure triage.
Trusted by Managed Service Providers & IT Directors
"Our VA sits in ConnectWise all day clearing out noise. They categorize alerts, reset passwords, and escalate actual outages immediately. It freed up our senior engineers."
"The dedicated project manager ensured standard operating procedures for our RMM were strictly followed. We didn't have to spend weeks training a freelancer."
"Flawless backup verification. Every morning, our VA checks the Datto logs, documents successes, and opens tickets for any failed instances. Total peace of mind."
"No hidden platform fees. We pay USD strictly for the hours our VA spends monitoring SolarWinds and managing end-user access requests."
"They handle all our ISP outage calls. When a site goes down, the VA is instantly on the phone with the provider getting ETA updates while we focus on the client."
"If our primary VA takes a day off, the SageDoer PM steps in with a trained replacement immediately. Our 24/7 coverage literally never stops."
"Our VA sits in ConnectWise all day clearing out noise. They categorize alerts, reset passwords, and escalate actual outages immediately."
"The dedicated project manager ensured standard operating procedures for our RMM were strictly followed. We didn't have to spend weeks training a freelancer."
Complete Tier 1 Infrastructure Support
Our specialists handle the tedious monitoring and administrative backend of IT, freeing your senior engineers to focus on complex projects.
Ping & Uptime Monitoring
Actively watching RMM dashboards for dropped packets or offline nodes, and initiating SOPs the moment an anomaly is detected.
Tier 1 Ticketing Triage
Monitoring helpdesk queues, classifying priority levels, assigning tickets to appropriate L2/L3 engineers, and resolving basic password resets.
Patch Management
Executing approved Windows/Linux update schedules during off-hours, rebooting systems, and verifying successful installation logs.
Backup Verification
Daily checks of server and cloud backups (Veeam, Datto, Acronis), documenting successes, and raising immediate alerts for failures.
Endpoint & AV Monitoring
Reviewing alerts from SentinelOne, CrowdStrike, or Defender, isolating affected machines, and notifying security teams of active threats.
Resource & Bandwidth Logging
Tracking CPU, RAM, and disk space usage across infrastructure, identifying bottlenecks before they cause system crashes.
ISP Escalation
Acting as the point of contact to sit on hold with ISPs during outages, gathering ETAs, and updating internal client status pages.
User Onboarding Setup
Creating Active Directory accounts, provisioning Microsoft 365/Google Workspace emails, and assigning standard software licenses.
Log Review & Archiving
Gathering and exporting daily event logs from firewalls and servers, organizing them for compliance audits and historical review.
Proficient in Enterprise IT Platforms
Our Streamlined Deployment
We integrate directly into your existing NOC without friction or management overhead.
Submit Stack
Detail your RMM/PSA tools, ticket volume, and preferred shift coverage.
Finalise SOPs
Your PM designs escalating procedures and provisions secure VPN access.
Expert Execution
The VA executes monitoring securely under strict PM supervision.
Pay for Output
Billed only for tracked hours. Project Management oversight is completely free.
SageDoer vs. Traditional Freelancers
Why IT Directors choose our managed service model for infrastructure support.
Freelance Platforms
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Hidden MarkupsUp to 40% lost in platform bidding and membership fees.
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You Provide QAYou must constantly audit their work to ensure alerts aren't missed.
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Security RisksGranting unvetted contractors access to sensitive client infrastructure.
The Smart Choice: SageDoer
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0% Hidden FeesPay strictly for hours worked in transparent USD pricing.
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Managed QA IncludedYour PM audits ticket triage and ensures escalation SOPs are strictly followed.
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Enterprise SecurityStrict NDAs and secure VPN access protocols protect your corporate data.
Predictable USD Pricing
Part-Time
20 Hours Per Week
Est. $560 USD / Month
- Pure working hours tracking
- Dedicated PM included
- Free quality assurance
Full-Time
40 Hours Per Week
Est. $960 USD / Month
- Pure working hours tracking
- Dedicated PM included
- Zero platform fees
Frequently Asked Questions
How secure is providing network access?
Extremely secure. VAs sign strict NDAs. We mandate the use of secure VPNs, Multi-Factor Authentication (MFA), and strictly Role-Based Access Control (RBAC) so the VA only accesses necessary monitoring modules.
What happens during a critical outage?
During onboarding, your PM establishes an Escalation Matrix. If a critical node goes down, the VA follows this matrix immediately (e.g., calling your L3 engineer, opening a P1 ticket, or alerting the client).
Will I have to train them on ConnectWise/Datto?
We source candidates with prior experience in major IT platforms. However, every MSP is configured differently. Your PM handles the specific workflow training based on your initial instructions.
Can they handle weekend shifts?
Yes. We can provision VAs for overnight, weekend, or holiday coverage to ensure your infrastructure has true 24/7 eyes-on-glass monitoring.
Do they interact with end-users?
Yes, if required. They can handle Tier 1 email or chat responses for basic issues like password resets or confirming that an outage is being investigated.
What happens if a VA makes an error?
Because this is a managed service, your PM conducts routine Quality Assurance on tickets and logs. If an error occurs, the PM addresses it immediately and handles retraining at no cost to you.
Secure Your Infrastructure
Reach out today to discuss your RMM stack and daily ticket volume. Let our managers handle the rest.
Request a Proposal
Tell us about your IT stack and monitoring needs. We reply within 24 hours.