Scale Your Support With A
Customer Service VA
Deliver 5-star support without the overhead. SageDoer provides **Pre-Vetted Customer Support VAs** ready to handle emails, live chat, and tickets immediately. Your dedicated Project Manager ensures quality and rapid response times—included at no additional cost.
Comprehensive Support Services
Our VAs are trained in empathy, conflict resolution, and the latest helpdesk tools to represent your brand professionally.
Email Support
Managing support inboxes, organizing tickets, using macros/templates, and achieving Inbox Zero.
Live Chat
Real-time assistance via Intercom, Tidio, or Drift. Converting visitors into customers and solving issues instantly.
Phone Support
Handling inbound inquiries, taking messages, scheduling appointments, and outbound follow-up calls.
Helpdesk Management
Administering Zendesk, Freshdesk, or Zoho Desk. Tagging tickets, assigning priorities, and creating reports.
Order Tracking
Updating customers on shipping status, locating lost packages, and coordinating with logistics providers.
Refunds & Returns
Processing RMA requests according to your policy, issuing refunds in Stripe/Shopify, and managing disputes.
Social Media Replies
Responding to comments and DMs on Facebook, Instagram, and LinkedIn to maintain brand reputation.
Knowledge Base
Creating and updating FAQ articles and help center documentation to reduce support volume.
CRM Updates
Updating customer profiles in Salesforce, HubSpot, or Zoho with new interaction details and notes.
CSAT Reporting
Tracking Customer Satisfaction (CSAT) scores and compiling weekly reports on common issues.
Escalation Management
Identifying critical issues and escalating them to the correct department according to your SOPs.
Onboarding Support
Guiding new customers through setup processes, account activation, and initial troubleshooting.
The Only VA Service With
Complimentary Dedicated Supervision
Unlike freelance marketplaces where you have to do everything yourself, we provide a complete support system.
Pre-Vetted & Ready
No long hiring cycles. We have a pool of seasoned Support VAs ready to deploy immediately.
We Manage Daily
Your PM monitors attendance, ticket volume, and response quality every single day so you don't have to.
We Maintain Comms
No more "ghosting". Your PM ensures smooth communication and bridges any gaps between you and your VA.
We Report Results
Receive detailed weekly reports on tickets resolved, hours used, and quality scores.
Simple Pricing
No hidden fees. No contracts. Cancel anytime.
Part-Time Support
Perfect for growing teams.
- Dedicated Support VA
- Project Manager Oversight
- Time Tracking & Screenshots
- Weekly Status Reports
- Standard SOP Creation
- Backup Support Included
Full-Time Support
For high-volume desks.
- Dedicated Support VA
- Priority Communication
- Project Manager Oversight
- Time Tracking & Screenshots
- Detailed Weekly Reports
- Advanced SOP Documentation
- Backup Support Included
How to Get Started
Share Requirements
Send us your support needs via our onboarding form or email.
Match
We select the perfect pre-vetted VA from our trained pool.
Onboarding
We help set up tools, access, and communication.
Freedom
Your VA handles the customers. You focus on growth.
Frequently Asked Questions
Ready to Delight Customers?
Your new support agent is ready to start. Share your requirements to find your match.
Share Requirements