Tier 1 App Support Handled
Just NowWalked client through resetting their NVR password and re-adding the IP cameras to their smartphone app.
Commercial Quote Sent
09:15 AMBuilt the proposal in Jobber for the 16-camera warehouse system based on your site survey notes. Emailed to property manager.
Hardware RMA Processed
11:30 AMFiled the warranty claim with the distributor for the dead PTZ camera and scheduled the return shipment.
Stop Taking Support Calls While on a Ladder.
Get Back to Installing.
Don't let admin work bottleneck your low-voltage business. Hire a dedicated virtual assistant to build quotes, handle "how do I playback video" tech support calls, process RMAs, and manage dispatching.
Zero
Missed Leads
100%
Quoting Speed
24/7
Ticket Triage
Proficient in Integration & Field Service Software
The Low-Voltage Admin Bottleneck
Your profitability comes from running wire, mounting cameras, and commissioning systems—not from sitting at a desk typing up hardware lists or walking clients through password resets.
| The Bottleneck | The Solo Integrator | With a Dedicated VA |
|---|---|---|
| Building Quotes | You do a site survey at 2 PM, but don't have time to look up hardware SKUs and build the proposal until 10 PM. | Same-Day Proposals. You text photos/notes from the site; your VA builds out the quote in Jobber/D-Tools immediately. |
| Tier 1 App Support | Your phone rings constantly with clients forgetting how to view playback or resetting their NVR password. | Filtered Support. Your VA answers the main line, sends instructional PDFs/videos, and handles basic password resets. |
| Hardware RMAs | A camera goes bad on site. You toss it in your van, forget about it for weeks, and lose out on the distributor warranty. | Streamlined Returns. Your VA contacts the distributor (ADI/Silmar), files the RMA, and prints shipping labels for you. |
What Can a Security VA Handle?
Deploy your assistant to handle dispatching, customer support, and administrative heavy lifting so your techs can run more calls.
Quote Generation
Taking your rough site survey notes, finding the correct camera/NVR SKUs, and building professional proposals in your quoting software.
Tier 1 App Support
Answering calls from end-users who forgot how to pull playback video, need to add a new user, or need a password reset on their system.
Dispatch & Scheduling
Managing the schedule in Housecall Pro or Jobber, routing technicians efficiently, and calling customers to confirm arrival windows.
Permits & COIs
Filing low-voltage permits with local municipalities and requesting Certificates of Insurance (COIs) from your broker for commercial jobs.
Inventory & RMAs
Tracking hardware inventory levels, ordering cable and parts from ADI/distributors, and processing warranty returns for defective gear.
Invoicing & Collections
Sending out final invoices via QuickBooks as soon as the installation is complete, and following up on unpaid balances for service calls.
What Security Owners Say
"Before hiring a VA, I was doing all my commercial quotes at 9 PM on my couch. Now, I text my site survey notes to my assistant, and the Jobber proposal is sitting in the client's inbox before I even leave the parking lot."
Marcus R.
Owner, Apex Security Systems
"The biggest time suck was tech support. People calling because they got a new phone and can't log into their cameras. My VA handles 90% of those calls now and only dispatches a tech if there's an actual hardware failure."
David J.
Operations Mgr, SecureTech
"Before hiring a VA, I was doing all my commercial quotes at 9 PM on my couch. Now, I text my site survey notes to my assistant, and the Jobber proposal is sitting in the client's inbox before I even leave the parking lot."
Marcus R.
Owner, Apex Security Systems
Hire Admin Help, Protect Job Margins
Hire a dedicated administrative assistant for a fraction of the cost of a local dispatcher or office manager. No hidden fees, just simple hourly rates.
Part-Time Admin
Ideal for handling basic tech support calls, quoting, and managing RMAs.
Est. $720 USD / Month
- 20 Hours Per Week
- Site Survey Quoting & Invoicing
- App Troubleshooting & Resets
Full-Time Dispatch
For busy security companies needing full-time dispatching and heavy customer support.
Est. $1,280 USD / Month
- 40 Hours Per Week
- Full Tech Dispatch & Routing
- Inventory Ordering & RMAs
Security Integrator FAQ
Common questions about deploying a VA for a low-voltage company.
Do they have technical knowledge of IP Cameras and NVRs?
While they are not network engineers, we can source VAs who have experience in IT support or field service dispatch. They excel at following standard operating procedures (SOPs) for tier-1 support, like sending PDF guides for connecting to Wi-Fi, resetting passwords, and walking users through basic app navigation.
Can they access my client's security cameras?
That is entirely up to you and your security protocols. Most of our integrators grant their VAs limited "Installer" or "Admin" access in portals like Alarm.com or Hik-ProConnect strictly for managing permissions, pushing firmware updates, and verifying system online status, rather than viewing live video feeds.
Can they build quotes if they haven't seen the site?
Yes! The most efficient workflow is for you to do the site survey, snap photos, and dictate notes (e.g., "Need 4 dome cameras, 1 PTZ, 8-channel NVR, 500ft of Cat6"). You send this to your VA, and they do the tedious work of finding the SKUs, calculating margins, and building the professional PDF in Jobber or D-Tools for your review.
Focus on Integrations. Not Paperwork.
Stop letting admin tasks keep you from running more service calls. Let's build a dedicated administrative support system so you can focus on growing your security business.
Direct Contact
Request a Security VA Match
Tell us about your current projects, CRM software, and dispatch bottlenecks.