Turn Browsers Into Buyers &
Resolve Tickets Instantly.
You shouldn't be chained to the live chat widget answering "Where is my order?" or resetting passwords. Hire a specialized Chat Support VA to handle Intercom, Zendesk, and Gorgias with sub-2-minute response times and 95%+ CSAT scores.
Support Team
Typically replies in under 1mHi, I'm trying to figure out where my order #8492 is? It was supposed to be here yesterday.
10:42 AM
Hi Sarah! Let me check on order #8492 for you right away. Give me just a moment.
10:42 AM
I see the tracking updated this morning! It is out for delivery with FedEx and should arrive by 8 PM today. Here is your tracking link: FDX-99382. Is there anything else I can help with?
10:43 AM
Resolution Time
1 min 12 sec
Proficient in Modern Support Tech Stacks
Zero Inbox Anxiety.
Happy Customers.
Your highest value is building the product and generating traffic—not answering the same 5 questions on live chat. We manage the frontlines so you can focus on growth.
Live Chat & Ticketing
Lightning-fast responses via Intercom, Zendesk, or Tidio. We turn browsers into buyers by answering pre-sale questions instantly and resolving post-sale issues empathetically.
E-commerce Order Support
"Where is my order?" We seamlessly navigate Shopify, WooCommerce, or Magento to provide customers with accurate tracking updates, delivery timelines, and order edits.
Refunds & Dispute Management
Following your exact SOPs, we process refunds in Stripe or PayPal, manage return labels, and compile evidence to fight fraudulent chargebacks effectively.
Ticket Triage & Escalation
Not every ticket can be solved immediately. We filter out noise, tag tickets accurately, and escalate high-priority bugs directly to your engineering or Tier 2 teams via Slack/Jira.
Knowledge Base Maintenance
We constantly update your Macros, canned responses, and public Help Center articles based on recurring customer questions to drive down overall ticket volume.
SLA & CSAT Protection
We take metrics seriously. Our primary goal is maintaining rapid first-response times, minimizing resolution times, and driving your Customer Satisfaction (CSAT) scores above 95%.
Why Choose Sagedoer?
Scaling customer support usually means chaotic freelancer hiring or expensive local staff. Access highly trained support executives through one dedicated manager at no extra charge.
| Feature | Traditional Freelancers | The Smart Choice Sagedoer Managed VA |
|---|---|---|
| Platform & Management Fees | Up to 40% in hidden markups, bidding, and memberships | 0% Hidden Fees. Pay strictly for hours worked. |
| Daily Team Management | You must juggle and supervise QA on your own tickets | Dedicated Project Manager acts as your QA and single point of contact |
| Quality Assurance | Hit-or-miss English skills and unverified software experience | Internally vetted, rigorously trained Zendesk/Shopify experts |
| Hiring & Deployment Speed | Endless cycles of interviewing and testing candidates | Instant delegation. We immediately assign the right specialist. |
| Billing & Invoicing | Complex, multi-freelancer invoices with currency headaches | Simple, unified, centralised USD invoicing |
| Coverage Gaps & Turnover | Support stops when they are sick or quit unexpectedly | Seamless internal replacements with zero workflow disruption |
Our 4-Phase Workflow
Seamlessly integrate an expert customer support agent into your existing helpdesk.
Submit Requirements
Share your helpdesk platform (e.g. Zendesk), daily ticket volume, required timezone coverage, and main SOPs or knowledge base.
Finalise the Plan
Our dedicated project manager will promptly get back to you to review access protocols, SLA expectations, and finalise partnership details.
Expert Execution
Your project manager takes full charge, managing the VA's ticket QA, shift adherence, and escalation routing seamlessly through our team.
Pay Only for Output
We log and charge exclusively for the support agent's actual scheduled time. Your dedicated project manager's QA and supervision is completely free.
Simple, Transparent Pricing
No platform fees. No minimum terms. Scalable support to cover your busiest hours.
Part-Time
20 Hours Per Week
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management QA supervision
- Zero setup or onboarding fees
- No monthly membership charges
Full-Time
40 Hours Per Week
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management QA supervision
- Zero setup or onboarding fees
- No monthly membership charges
Trusted by High-Volume Teams
"During our Black Friday sale, ticket volume spiked 400%. Our Sagedoer VA kept our Gorgias queue at inbox zero, processed Shopify refunds perfectly according to our SOPs, and kept our CSAT at 98%. Absolute lifesaver."
James T.
E-commerce Founder"We use Intercom for our SaaS, and I was spending 3 hours a day answering basic billing questions. Having a dedicated support rep handled by Sagedoer's QA manager completely removed me from Tier 1 support."
Michael R.
Head of Customer SuccessFrequently Asked Questions
Are they familiar with our specific helpdesk and e-commerce platform?
Yes. Our VAs are trained in major support platforms like Zendesk, Intercom, Gorgias, and Freshdesk, as well as backend systems like Shopify, WooCommerce, and Stripe for order and refund management.
How do you ensure they respond correctly to our customers?
We rely on your existing SOPs (Standard Operating Procedures), macros, and Knowledge Base. During onboarding, they study your tone of voice and policies. The dedicated Project Manager also performs ongoing QA on their ticket responses.
Can they handle weekend or overnight shifts?
Absolutely. One of the main advantages of a Virtual Assistant is scaling your coverage to 24/7 or covering tricky weekend shifts to ensure your SLA response times never drop.
Protect Your CSAT.
Delegate the Queue.
Stop losing customers to slow support. Hand over the live chat, ticketing, and refund processing to our specialized support executives.
Submit Your Requirements
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