Maintaining Top Rated Seller status hinges on strict metrics: low transaction defect rates, zero cases closed without seller resolution, and on-time tracking uploads. Your assistant monitors pending orders daily, syncs carrier tracking numbers within your stated handling window (same-day or 1-day), and responds swiftly to Item Not Received (INR) or return inquiries to resolve issues before buyers escalate to eBay customer support.

Your Project Manager acts as your single operational liaison. Instead of you spending your business hours training an assistant on listing nuances, checking title keyword densities, or auditing timesheets, your manager translates your store's Standard Operating Procedures (SOPs) into daily work orders, spot-checks item specifics, and audits time tracking—completely free of charge.

Yes. You can upload batches of raw product photos from your mobile phone or camera to Google Drive or Dropbox. Your assistant crops each image, removes cluttered backgrounds to produce clean white backdrops conforming to eBay search guidelines, resizes images to optimal 1600x1600px square dimensions, and tags defect close-ups accurately.

None. We charge 0% platform markups and zero onboarding fees. You pay strictly for the contracted productive hours worked ($7/hr Part-Time or $6/hr Full-Time). You retain total flexibility as your sourcing cycles, Q4 holiday rushes, or inventory drops expand and contract.