Turn Browsers into Buyers with
24/7 Live Chat Support
Instant responses, higher CSAT scores, and zero missed opportunities. Deploy pre-vetted customer support VAs with Complimentary Dedicated Supervision.
Complimentary Supervision
We include a Free Project Manager to monitor response times and quality assurance (QA) daily.
Rapid Deployment
No recruiting or interviewing. We assign a trained agent from our bench immediately.
Omni-Channel Capable
Our VAs handle Live Chat, Email Tickets, Social DMs, and basic CRM updates effortlessly.
More Than Just "Chat Support"
Our agents are trained to resolve issues and drive sales.
Live Chat Handling
Real-time responses to website visitors to decrease bounce rates and increase conversions.
Helpdesk Tickets
Managing Zendesk, Freshdesk, or Intercom queues to ensure no ticket goes unanswered.
Order Status Inquiries
Proactively checking order tracking and updating anxious customers on delivery status.
Returns & Refunds
Processing RMAs and refund requests strictly according to your company policy.
Pre-Sales Questions
Answering product questions and guiding hesitant visitors to the checkout page.
Social Media Support
Replying to Direct Messages (DMs) and public comments on FB, IG, and LinkedIn.
Tier 1 Tech Support
Troubleshooting basic login issues, password resets, and account configuration.
Review Management
Responding to customer reviews on Google, Trustpilot, and Yelp to maintain brand reputation.
Knowledge Base
Creating and updating FAQ articles based on common customer questions.
Platforms We Know
The SageDoer Difference
Pre-Vetted Bench
We don't "hunt" for talent. We select proven agents from our existing pool.
QA & Supervision
Your Free Project Manager reviews chat logs and response times to ensure quality.
Fast Response
Our goal is to keep your "First Response Time" low and customer satisfaction high.
Seamless Backup
Agent out sick? Our bench system allows for immediate cover so support never stops.
Simple, Transparent Pricing
Part-Time Support
Ideal for peak hours coverage.
Full-Time Dedicated
Complete 8-hour shift coverage.
How It Works
Share Requirements
Tell us your volume, hours needed, and platform (e.g., Zendesk, Shopify).
We Match You
We select a pre-trained agent from our bench who knows your tools.
Onboarding
We set up access, review your FAQs/Scripts, and start handling tickets.
Freedom
Your agent handles the queue. Your Free PM monitors the quality.
Frequently Asked Questions
Can you provide 24/7 coverage?
Yes. By combining multiple shifts (e.g., three Full-Time agents), we can provide 24/7 coverage to ensure you never miss a global customer.
How do the agents know my products?
During onboarding, we review your website, knowledge base, and past tickets. The "Free Project Manager" helps accelerate this learning curve.
What happens if the agent doesn't know the answer?
We establish an "Escalation Protocol." If a query is too technical or sensitive, the agent will tag you or a senior member of your team immediately.
Do you use my software licenses?
Yes, typically you will create a user account for our VA on your existing platform (Zendesk, Intercom, etc.) so you retain full control of the data.
Is there a setup fee or contract?
No setup fees and no long-term contracts. We operate on a flexible month-to-month model.
Ready to Improve Your Customer Service?
Get a dedicated Support Agent matched to your business today.
Share Requirements