Yes. You do not need to train them from scratch on basic app functionality. You simply provide the raw programming (e.g., in a Google Sheet or document) and your VA will correctly assign the workouts, sets, reps, and macro targets to the specific clients within your chosen app.

Absolutely. We rigorously vet for high-level English reading and writing comprehension. Furthermore, we rely on the Project Manager to review initial DM interactions and establish a "Canned Response" library that matches your personal, conversational brand voice.

Security is our priority. You should only grant the VA "Support" or "Read-Only" access within Stripe (or your payment processor). This allows them to see failed payments and trigger email reminders or cancellation flows, without having access to your payouts or sensitive bank routing information.

The PM acts as your quality assurance layer. Instead of you micromanaging the VA, you give your onboarding checklist or programming logic to the PM. The PM trains the VA on your specific methods, audits their work in Trainerize, and ensures DMs are answered properly. This oversight is provided at zero extra cost.