Stop Losing Money on
Messy Returns.
E-commerce returns are a logistical nightmare. Hire a specialized Refund & Returns Processing VA to de-escalate angry customers, coordinate with your 3PL, and process RMAs perfectly. Overseen by a free dedicated project manager.
Pending RMAs
12
Refunds Processed
$1,240
RMA #8849 - Approved
Return label sent via Gorgias.
Stripe Chargeback Won
Tracking proof submitted.
3PL Reconciliation
Confirming 4 items returned to stock.
QA Status
Refund Batch Approved
Proficient in E-Commerce & Helpdesk Platforms
De-escalate. Resolve. Reconcile.
A badly handled return costs you the product, the refund, and a future customer. Our VAs execute a meticulous protocol to protect your margins and salvage the customer relationship.
RMA Ticket Management
Handling incoming return requests via Zendesk or Gorgias. We verify purchase dates, check policies, and issue Return Merchandise Authorization (RMA) labels promptly.
Refund & Exchange Execution
Processing partial or full refunds directly inside Shopify, Stripe, or PayPal once items are confirmed. Or, orchestrating seamless size/color exchanges to save the sale.
3PL & Warehouse Coordination
Following up with your fulfillment center or 3PL. We track incoming return tracking numbers and ensure returned items are properly added back to inventory or marked as damaged.
Chargeback Defense
When customers initiate fraudulent chargebacks, our VAs quickly compile tracking proof, delivery photos, and communication logs, submitting the evidence to Stripe to win the dispute.
Customer De-escalation
Handling "Where is my refund?" emails with empathy and speed. Using pre-approved templates to calm frustrated buyers and protect your brand's Trustpilot/review scores.
Lost Package Tracing
Filing claims with USPS, UPS, or FedEx for lost/damaged shipments en route to the customer or on their way back to your warehouse, ensuring you recoup costs.
A Smarter Way to Scale Support
Why growing e-commerce brands choose Sagedoer over risky freelance marketplaces.
The Challenge
Handling returns requires access to your payment gateways (Stripe/Shopify). You cannot trust this to unverified freelancers.
Up to 40% hidden markups
You QA every single refund
High risk of unauthorized refunds
0% Hidden Fees ($6-$7/hr)
Free Project Manager QA
Strict Permission Protocols
A Streamlined Deployment Workflow
Handing over your customer service and money requires trust. Our managed 4-step workflow ensures your operations run smoothly and securely.
Submit SOPs
Provide your return policy, Helpdesk access (Gorgias/Zendesk), and refund authorization limits.
Secure Setup
Your PM establishes limited-permission roles in Shopify/Stripe and builds the response macro library.
Expert Execution
The VA begins clearing the RMA queue, sending labels, and disputing chargebacks daily under PM QA.
Review & Pay
Enjoy an empty ticket queue. Pay strictly for the VA's tracked hours; PM QA is 100% free.
Scalable CX Support. Flat Rates.
Stop paying $50+/hr for domestic support staff to do basic data entry. Centralised time tracking ensures you only pay for actual output. Zero hidden fees.
Part-Time
20 Hours Per Week
Est. $560 USD / Month (4 Weeks)
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free QA & ticket auditing
- Zero setup or onboarding fees
- No monthly membership charges
Full-Time
40 Hours Per Week
Est. $960 USD / Month (4 Weeks)
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free QA & ticket auditing
- Zero setup or onboarding fees
- No monthly membership charges
- Ideal for Q4 scaling & high volume stores
Trusted by Top E-Com Brands
See how our VAs are protecting margins and keeping customers happy.
"We sell apparel, so size exchanges are brutal. Our Sagedoer VA processes 50+ Returnly tickets a day. They generate the label, wait for the scan, and release the new order in Shopify. The PM ensures no fraudulent returns get processed."
Marcus T.
E-com Founder
"Chargebacks were eating our margins. We hired a full-time Sagedoer VA specifically for dispute defense. They compile the tracking proof and communication logs and submit them to Stripe. We're winning 80% of our disputes now."
Sarah K.
Director of Operations
"During Q4, our Gorgias inbox exploded. Sagedoer deployed a trained VA within 48 hours. They used our macros to calm angry customers about delayed shipments and processed refunds within our threshold. Complete life saver."
David R.
CX Manager
"We sell apparel, so size exchanges are brutal. Our Sagedoer VA processes 50+ Returnly tickets a day. They generate the label, wait for the scan, and release the new order in Shopify. The PM ensures no fraudulent returns get processed."
Marcus T.
E-com Founder
"Chargebacks were eating our margins. We hired a full-time Sagedoer VA specifically for dispute defense. They compile the tracking proof and communication logs and submit them to Stripe. We're winning 80% of our disputes now."
Sarah K.
Director of Operations
Frequently Asked Questions
Addressing common queries regarding our Managed Refunds VA service.
Do I have to give the VA full admin access to Shopify/Stripe?
How do they know how to respond to an angry customer?
Why hire through Sagedoer instead of a freelance platform?
Can they coordinate with my 3PL warehouse?
Stop fighting with support tickets.
Contact us to get paired with your dedicated project manager. Let's build your resolution workflow today.
Initiate Services
Submit your logistics and support requirements below.