Turn the Wrench.
We’ll Run the Shop.
Stop drowning in pickup reminders, parts backorders, and service booking emails. Access fully managed Virtual Assistants trained specifically to support bicycle repair shops and custom builders.
Heavy Lifting for the Back-Office
We assign VAs who understand components, groupsets, and the lifecycle of a repair ticket. They handle the keyboard; you handle the bike stand.
Service Appointment Setting
Managing your shop's booking calendar via Acuity or Calendly. Balancing walk-ins with scheduled tune-ups to keep your mechanics constantly efficient.
Parts Sourcing & RFQs
Contacting distributors (QBP, Shimano, SRAM) to track down out-of-stock components. Requesting quotes for bulk supplies and managing vendor backorders.
Warranty Claim Management
Filling out tedious manufacturer warranty forms for defective frames or components. Tracking claim statuses and coordinating shipping for return authorizations.
Pickup & Completion Comms
Calling or texting customers the moment a bike is off the stand. Sending automated ready-for-pickup notifications and handling payment questions.
Billing & Invoicing
Converting service notes into final invoices in Lightspeed or Shopify. Managing deposits for custom builds and tracking overdue shop accounts.
Review & Rep Management
Responding to Google and Yelp reviews. Managing your shop's social presence and community announcements for local group rides or events.
Fluent in Your Shop Stack
We assign VAs proficient in the industry-leading POS and scheduling tools.
The Pro Shop Choice
Why shop owners avoid generic freelancers for high-touch customer relations.
The Repair Lifecycle
Four simple steps to absolute shop delegation.
Intake
Share your shop's bottlenecks and tech stack via Email or WhatsApp.
True-Up
Your PM outlines a tailored strategy and selects the right bicycle-savvy VA.
Cadence
We take full charge, managing intakes, parts, and customer logs seamlessly.
Finish Line
Pay exclusively for the VA's actual working time. PM oversight is free.
Transparent USD Pricing
Scale your shop's capacity. Zero setup fees. Best in class service.
- Pay only for pure output
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- Pay only for pure output
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
Shop Queries (FAQ)
Do VAs understand component terminology?
Yes. Our bike-focused VAs are familiar with standard bicycle terminology (groupsets, bottom brackets, hydraulic vs. mechanical) allowing them to triage part requests and communicate effectively with your customers and vendors.
How do you handle access to our Lightspeed or Shopify?
Security is our standard. VAs operate strictly within the secure cloud environments or dashboard permissions you already use. We do not store sensitive passwords locally, and all VAs adhere to strict Non-Disclosure Agreements (NDAs).
How does the Dedicated Project Manager work?
Your dedicated PM acts as your single point of contact. They understand your shop's specific workflows, delegate administrative tasks to the right specialist, and ensure quality control—completely free of charge.
What if I need to replace a VA?
Because you work directly through your project manager, if a specific talent isn't a perfect fit or if someone takes time off, we handle internal replacements seamlessly. Your shop's administrative workflow is never disrupted.