Stop Eating Losses.
Recover Your Money.
Lost, damaged, and late packages are draining your e-commerce margins. Don't write them off. Hire a managed Virtual Assistant to ruthlessly file carrier claims, chase documentation, and secure your refunds.
We recover funds across your entire shipping stack
Bureaucracy Beaten. Refunds Secured.
Carriers intentionally make claims difficult so you'll give up. Our VAs act as your dedicated recovery desk, pushing through the red tape until the check clears.
Delivery Auditing
We audit your shipping platform (ShipStation, etc.) daily to identify packages stuck in transit, marked delivered but reported missing, or arriving past their guaranteed service dates.
Stipulation Gathering
Carriers deny claims for missing docs. We compile the commercial invoices, wholesale costs, customer complaints, and damage photos into perfect submission packets.
Portal Submissions
Navigating the clunky UPS, FedEx, and USPS claims portals. We input all the data accurately the first time to minimize automatic rejections.
Relentless Follow-Up
Carriers ignore claims. Our VAs call carrier support desks, sit on hold, and escalate stalled claims to supervisors until a resolution is provided.
Amazon FBA Audits
Reconciling inbound FBA shipments. We file cases in Seller Central for units lost by Amazon or customer returns that were never placed back into inventory.
Accounting Sync
Maintaining a master spreadsheet of all filed, pending, and paid claims. We provide exact records so your bookkeeper can reconcile recovered funds.
The Recovery Pipeline
A systematic, managed process to turn shipping errors into cash.
Audit & Access
Provide us with restricted access to your shipping platform (ShipStation) and your carrier accounts. We review your standard operating costs.
Investigation Setup
Your dedicated Project Manager builds the claims tracker and sets the rules for when a package qualifies for a claim (e.g., 14 days stuck in transit).
Execution & Harassment
The VA files the claims, uploads the invoices, and constantly messages carrier support to push the claim through. The PM audits the filings for accuracy.
Pay Only For Time
Unlike automated apps that steal 20% of your refunds, we never take a cut. You keep 100% of your recovered revenue and pay only our flat hourly rate.
Stop Giving Away 20% of Your Refunds
Why E-commerce brands are switching from automated "Recovery Apps" to Sagedoer VAs.
Keep Your Recovered Revenue
Stop paying percentage cuts. Pay strictly for administrative time.
Part-Time Auditor
20 Hours / Week
Est. $560 USD / Month (4 Wks)
- Pay only for pure working hours
- Dedicated Project Manager Included
- Free QA & claim supervision
- Zero setup or onboarding fees
Full-Time Claims Manager
40 Hours / Week
Est. $960 USD / Month (4 Wks)
- Pay only for pure working hours
- Dedicated Project Manager Included
- Free QA & claim supervision
- No monthly membership charges
Carrier Claim FAQ
Carriers issue refund checks directly to your business address or credit them directly back to your carrier billing account. Our VAs only process the paperwork; they never touch or redirect your money.
If you use a customer support helpdesk (like Gorgias or Zendesk), the VA can search your ticket history to find the damage photos submitted by the customer. We package those photos with the commercial invoice and submit them to UPS/FedEx.
Yes! Unlike automated software that gives up when a portal throws an error, our VAs will pick up the phone, call the carrier's claim department, wait on hold, and speak to a representative to push the claim forward.
Apps like Route act as shipping insurance that the *customer* pays for. We are recovering money directly from the carrier (UPS/USPS) for their failures based on their guaranteed service policies. You can use a Sagedoer VA *in addition* to shipping insurance to maximize your cost recovery.
Don't let carriers keep your money.
Stop writing off damaged and lost shipments. Hire a dedicated claims assistant today and recover your hard-earned revenue.