Clear the Inbox.
Delight Your Buyers.
Stop letting support tickets pile up. Hire a managed Sagedoer VA to answer FAQs, process refunds, troubleshoot issues, and achieve Inbox Zero daily—freeing you to focus on scaling your business.
Step 1: Ticket Triage
Incoming emails are read, tagged, and prioritized by urgency.
Step 2: Drafting Responses
Empathetic, brand-aligned replies are drafted using your knowledge base.
Step 3: Ticket Resolved
Customer is happy, and the ticket is successfully closed.
70% Cost Savings vs In-House
Inbox Mastery.
We manage the endless stream of customer inquiries so you can get back to building your business.
Tier 1 Support (FAQs)
Handling repetitive inquiries about shipping times, product specs, password resets, and general company policies.
Order Management
Processing refunds, exchanges, address updates, and tracking link requests directly inside Shopify or WooCommerce.
Technical Troubleshooting
Walking users through basic software setup, app glitches, or account access issues using standardized troubleshooting guides.
VIP & Issue Escalation
Identifying high-value clients or complex, highly technical bugs and routing them directly to your internal management team.
Macro & KB Creation
Helping you build and maintain a library of pre-written templates (macros) and updating your public Help Center articles.
SLA Compliance
Ensuring every single ticket is answered within your company's promised Service Level Agreement (e.g., under 2 hours).
The Support Engine
A managed framework for turning frustrated users into brand advocates.
Connect Helpdesk
Grant access to Zendesk, Gorgias, Intercom, or simply your shared Gmail inbox.
Build Playbook
Your PM reviews your brand voice and compiles an SOP of approved answers.
Expert Inbox Management
Your VA handles tickets daily. Your PM audits tone and accuracy for free.
Inbox Zero, Daily
Enjoy the peace of mind knowing your customers are taken care of promptly.
The Sagedoer Managed Edge
Solo Freelancers
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When they get sick or go on vacation, your inbox piles up and your customers get angry.
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You have to spot-check their emails constantly to ensure they don't sound robotic or off-brand.
Sagedoer Solution
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Built-in coverage. If your primary VA is out, a cross-trained backup steps in so SLAs are never missed.
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Dedicated PM audits outgoing emails weekly for empathy, tone, and technical accuracy.
Support Tech Stack
Support Rates
Managed customer service at a fraction of the cost.
Inbox Manager
20 Hours / Week
- Dedicated Project Manager
- Perfect for ~50 tickets/day
- Zero platform markups
Lead Agent
40 Hours / Week
- Perfect for ~100+ tickets/day
- Dedicated Project Manager
- Fast SLA Enforcement
Support Q&A
Do your VAs handle live chat and phones, or just email?
How does the VA know how to answer questions about my specific product?
What helpdesks do you have experience with?
Empty the Inbox.
Keep the Customers.
Turn an overflowing inbox into a 5-star customer experience. Deploy your managed support team today.