Delight Your Customers.
Automate Your Support.
Deploy heavily vetted Shopify Support VAs to manage live chat, order tracking, returns, and ticket resolutions. A fully managed service overseen by a dedicated Project Manager to ensure high CSAT scores globally.
Managed
Quality Control
Zero
Platform Fees
70%
Lower Overhead
Proficient in the Shopify Tech Stack
The Retention Blueprint
Access a pool of professional support specialists through one dedicated manager. We handle the technical training and quality oversight for you.
Submit Needs
Share your ticket volume, support software, and brand voice guidelines via Email or WhatsApp.
Finalise Strategy
Your dedicated manager reviews your SOPs and finalises a tailored response strategy for your store.
Expert Execution
Your manager takes charge, overseeing vetting experts as they handle chats, emails, and tickets daily.
Pay for Output
We log and charge exclusively for actual working time. Manager supervision is 100% free.
Support Capabilities
From resolving "Where is my order?" (WISMO) queries to complex refund processing, our managed VAs handle the entire lifecycle of your customer experience.
Email Ticket Triage
Processing inbound emails in Gorgias or Zendesk, tagging queries correctly, and responding with your brand's unique tone.
Live Chat Response
Handling real-time website chats to assist customers mid-purchase, reducing cart abandonment and boosting conversions.
Returns & Exchanges
Managing the end-to-end return process via Loop or AfterShip, ensuring labels are issued and stock is tracked accurately.
WISMO Management
Reducing the "Where Is My Order?" burden by proactively updating tracking info and resolving transit delays with carriers.
Refund Processing
Fairly applying your store policies to process partial or full refunds, store credits, and discount incentives.
Social Media Support
Responding to customer queries and complaints in your Instagram, TikTok, and Facebook DMs and comments.
Review Management
Responding to reviews on Okendo, Loox, or Judge.me, resolving issues for unhappy buyers, and thanking loyal customers.
Fulfillment Liaison
Coordinating with your 3PL or warehouse team to resolve shipping errors or address changes before a package leaves.
CSAT & KPI Tracking
Delivering weekly reports on resolution time, response time, and customer satisfaction scores to your Project Manager.
The Smart Choice
Compare unmanaged freelancers against our fully managed Shopify support model.
Traditional Platforms
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Fee Structure
Up to 40% hidden markups and membership bidding fees.
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Supervision
You must personally audit every customer interaction daily.
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Consistency
Freelancers disappear mid-sale, leaving your inbox overflowing.
SageDoer Managed
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Fee Structure
0% Hidden Fees. Pay strictly for pure working hours.
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Full Oversight
Dedicated Project Manager acts as your single point of contact.
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Consistency
Seamless internal replacements with zero support disruption.
Simple, Transparent Pricing
No monthly platform fees. Pay only for the output provided.
Part-Time Support
20 Hours Per Week
Est. $560 USD / Month
- Dedicated Manager Included
- Free Quality Supervision
- No Monthly Memberships
Full-Time Integration
40 Hours Per Week
Est. $960 USD / Month
- Dedicated Manager Included
- Priority Response Times
- Full Pipeline Management
Voices of Satisfaction
"Our First Response Time (FRT) dropped from 6 hours to under 30 minutes. The VA manages Gorgias flawlessly, and our customers have never been happier."
— E-com Brand Owner
"The dedicated manager feature is the best part. I talk to one person, and they manage the entire support team and my returns workflow. Total peace of mind."
— Founder, Shopify Plus Store
"The cost savings are incredible. We redirected funds to marketing while the VA cleared our inbox backlog in 3 days. High quality and high speed."
— Operations Director
"Exceptional quality. Our VA handles difficult customer disputes better than I can. The professional tone and accuracy are world-class."
— CS Lead, Global DTC
"Onboarding was rapid. Within 4 days, our VA was processing returns and managing Okendo reviews perfectly. The cleanest managed service available."
— Head of Growth
"The single point of contact is a game changer. No platform fees, no bidding stress. Just high-quality execution every single day."
— HR Manager, Logistics Brand
System Diagnostics (FAQ)
Which Shopify apps do you support?
We are proficient in Gorgias, Zendesk, Klaviyo, AfterShip, Loop Returns, Okendo, and Shopify Flow. We can adapt to any custom stack you use.
How does "Free Management" work?
You only pay for the VA's pure execution time ($6-$7/hr). The Project Manager who audits quality, trains the team, and handles strategy is provided at zero extra cost.
How do you handle confidentiality?
All VAs operate under strict international standard NDAs. We only access your data via the secure credentials and cloud environments you provide, ensuring 100% security.
Can they handle disputes/chargebacks?
Yes. Our VAs are trained to gather proof of delivery and coordinate with payment processors to resolve chargebacks and protect your merchant score.
How is billing handled?
Simple, centralised USD invoicing. You pay only for the VA's pure work hours logged via our tracking software. No platform fees or hidden membership charges.
What if my VA goes on leave?
This is the beauty of our managed service. Your PM facilitates a seamless internal replacement immediately, so your support inbox never overflows.
Do they handle social engagement?
Absolutely. VAs can manage comments and DMs across Instagram and TikTok, ensuring every customer concern is addressed where it starts.
How fast can we start?
Typically 3-5 business days. This includes a strategy call with your PM to finalize your response rules, software access, and brand voice guidelines.
Scale Your Service.
Protect Your Growth.
Submit your requirements and let our managed experts handle your support pipeline flawlessly while you focus on expansion.
Initialise Integration
Share your support goals below or Book a Call.
Connection Secure • 0% Platform Fees