Convert Tickets Into
Loyal Customers.
Slow support kills sales. Hire a managed eCommerce Customer Support Virtual Assistant to handle ticket triage, live chat, and order management while you scale your store.
Proficient in the eCommerce Support Stack
Expert Order & Customer Care
Support is your store's heartbeat. Our VAs manage the complexity of technical queries and logistics so you can focus on inventory and marketing.
Multi-Channel Triage
Centralizing tickets from Email, Facebook, Instagram DMs, and WhatsApp into one organized dashboard for zero missed messages.
Returns & Refunds
Processing return labels, verifying product condition, and executing refunds or exchanges according to your store's specific policy.
Order Tracking (WISMO)
Answering the "Where Is My Order?" queries by checking ShipStation or carrier data and providing proactive updates to anxious customers.
Review Management
Responding to 1-star reviews on Loox, Judge.me, or Trustpilot, turning negative experiences into positive brand interactions.
Chargeback Disputes
Compiling evidence (tracking, signatures, communication logs) to fight fraudulent chargebacks and preserve your revenue.
Upselling & Cross-Selling
Suggesting complementary products during chat interactions or offer-based recovery for abandoned carts via live assistance.
FAQ & Wiki Updates
Maintaining your Help Center or Gorgias macros to ensure automated responses are always up-to-date with current shipping rates and times.
Inventory Coordination
Flagging low-stock items or "out of stock" issues reported by customers to your inventory or warehouse management team.
Reporting & Feedback
Compiling weekly reports on common product defects, recurring complaints, and overall customer sentiment to improve your product line.
The Sagedoer Deployment Path
Submit Requirements
Share your store link, support tools, and ticket volume via Email or Form.
Finalise the Deal
Your dedicated manager reviews your SOPs and finalises the coverage schedule.
Expert Execution
The PM oversees the VA as they manage chats and tickets flawlessly in your dashboard.
Pay Only for Output
We log and charge exclusively for the VA's actual working time. Supervision is free.
The Managed Service Advantage
Scale your store without the management or overhead of standard freelancers.
| Feature | Traditional Freelancers | Sagedoer Managed VA |
|---|---|---|
| Management Fees | Up to 40% hidden markups | 0% Hidden Fees. Only hours worked. |
| Daily Oversight | You supervise every ticket | Dedicated PM manages the VA |
| Staff Reliability | High turnover & ghosting | Instant internal replacements |
| Billing Invoicing | Complex multi-invoices | Simple, unified USD invoicing |
Flat-Rate Efficiency
No monthly memberships. Pay strictly for productive support hours.
Part-Time
20 Hours Per Week
Est. $560 USD / Month (4 Weeks)
- Pure work hours only
- Dedicated Project Manager
- Free management supervision
- Zero setup fees
Full-Time
40 Hours Per Week
Est. $960 USD / Month (4 Weeks)
- Pure work hours only
- Dedicated Project Manager
- Free management supervision
- Zero setup fees
Success Feedback
"Our first response time dropped from 8 hours to 12 minutes. The Sagedoer VA handles Gorgias better than our in-house team did."
— Alan R., Shopify Plus Merchant
"Having a dedicated PM manage the returns logistics means I can focus on my Q4 marketing. Exceptional quality and native English."
— Sarah L., Wellness Brand Founder
"The chargeback defense documents they compile are bulletproof. We've won 80% of our disputes since hiring Sagedoer."
— Mark V., Tech Accessory Brand
"Native-level English makes a massive difference in customer trust. Our CSAT score jumped from 4.2 to 4.9 in the first month."
— Elena P., Apparel Store Owner
"Transparency is everything. The weekly consolidated reports show exactly how every hour was spent. No hidden platform fees."
— Chris B., Skincare CEO
"Seamless internal replacements. When our lead VA went on leave, the PM swapped in a new expert instantly. No training required on my end."
— Linda H., Operations Lead
Support FAQ
Scale Your Support.
Ready to automate your store's customer delight? Reach out via your preferred channel.