Secure, Managed CS Operations

Scale Your Support & Crush Your SLAs

Hire a rigorously trained Email Ticket Resolution VA to clear your inbox backlog, improve CSAT, and manage refunds. Fully managed by a Sagedoer Project Manager at zero extra cost.

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First Response Time

< 1 Hour

Average CSAT Score

98.5%

Ticket Backlog

Zero Inbox

Proficient in Top Helpdesk Platforms

Zendesk

Gorgias

Intercom

Freshdesk

Help Scout

Front

Zendesk

Gorgias

Intercom

Freshdesk

Help Scout

Front

Expert Email Ticket Resolution

We transform chaotic inboxes into streamlined support systems. Protect your brand reputation with rapid, accurate ticket handling.

Inbox Triage & Routing

Sorting, tagging, and assigning incoming emails to ensure high-priority tickets are handled immediately within your SLA.

Order & Refund Management

Cross-referencing Shopify, Stripe, or custom dashboards to track orders, process returns, and issue refunds per your exact SOPs.

Macro Optimization

Utilizing and optimizing canned responses so customers receive fast, accurate answers while maintaining a human, empathetic brand tone.

Complex Issue Escalation

Filtering out the noise and only escalating true technical bugs or tier-3 complaints to your internal management team.

The Sagedoer Advantage

Don't risk your brand reputation on unverified freelancers. Get a rigorously managed support team.

Standard Freelancers

You pay for platform bidding fees, markup, and hidden subscription costs.
You have to personally read their tickets daily to check for tone and accuracy (QA).
If they take a sick day, your inbox floods and customers get angry.
You spend weeks teaching them how Zendesk or Shopify works.

Sagedoer Managed VA

0% Hidden Fees. Pay purely for the hours spent resolving tickets.
Dedicated Project Manager included for FREE to handle QA and daily management.
Seamless internal replacements if a VA is absent. Zero disruption to your SLAs.
Instantly deploy experts already pre-trained on modern helpdesks.

How Our Support Process Works

Four easy steps to a zero-inbox support operation.

Submit Requirements

Share your existing SOPs, macros, and access requirements with us via Email, Form, or WhatsApp.

Strategy & Routing

Your dedicated PM reviews your helpdesk setup and finalises the escalation protocols.

Expert Resolution

Our VA logs in, clears the backlog, issues refunds, and replies with perfect brand tone.

Pay For Output

Centralised time tracking ensures you are billed strictly for hours actually worked.

Transparent, Output-Based Pricing

Perfect for handling fluctuating ticket volumes. No bloat, no platform fees.

Part-Time Support VA

20 Hours Per Week

$7/hour

Est. $560 USD / Month (4 Weeks)

Pay only for hours of pure work
Dedicated Project Manager included
Free management supervision
Zero setup or onboarding fees
No monthly membership charges

Get Started

MAXIMUM VALUE

Full-Time Support VA

40 Hours Per Week

$6/hour

Est. $960 USD / Month (4 Weeks)

Pay only for hours of pure work
Dedicated Project Manager included
Free management supervision
Zero setup or onboarding fees
No monthly membership charges

Get Started

Trusted by Customer-First Brands

★★★★★

"Sagedoer dropped our first-response time from 14 hours down to 45 minutes. The VA learned our Zendesk macros instantly and handles 100+ tickets a day without sweating."

- Sarah M., E-Commerce Manager

★★★★★

"I love that I don't have to manage them directly. The Project Manager ensures the VA uses the right brand tone and handles all the Shopify refund cross-referencing."

- David R., SaaS Founder

★★★★★

"We used to panic during Q4 volume spikes. Now, Sagedoer scales our email ticket resolution seamlessly. The centralised time tracking keeps billing 100% transparent."

- Elena K., Operations Director

★★★★★

"Zero platform fees mean we save thousands compared to Upwork. Plus, their VAs already knew Gorgias inside out, so training took exactly one day."

- Mark T., Retail Brand Owner

★★★★★

"Sagedoer dropped our first-response time from 14 hours down to 45 minutes. The VA learned our Zendesk macros instantly and handles 100+ tickets a day without sweating."

- Sarah M., E-Commerce Manager

★★★★★

"I love that I don't have to manage them directly. The Project Manager ensures the VA uses the right brand tone and handles all the Shopify refund cross-referencing."

- David R., SaaS Founder

★★★★★

"We used to panic during Q4 volume spikes. Now, Sagedoer scales our email ticket resolution seamlessly. The centralised time tracking keeps billing 100% transparent."

- Elena K., Operations Director

★★★★★

"Zero platform fees mean we save thousands compared to Upwork. Plus, their VAs already knew Gorgias inside out, so training took exactly one day."

- Mark T., Retail Brand Owner

Frequently Asked Questions

Do your VAs already know how to use Zendesk/Gorgias?

Yes. We ensure that the virtual assistants assigned to you are pre-trained in industry-standard helpdesk platforms like Zendesk, Gorgias, Intercom, and Freshdesk to ensure minimal onboarding time.

How do you ensure they match our brand's tone of voice?

You will provide your existing canned responses, macros, and brand guidelines during onboarding. Your Dedicated Project Manager performs quality assurance (QA) on outgoing tickets to ensure the VA is empathetic, accurate, and perfectly aligned with your brand voice.

What if our ticket volume fluctuates wildly?

Our pricing model is purely output-based. You pay only for the exact hours worked via our Centralised Time Tracking system. If you have fewer tickets, the VA logs fewer hours, saving you money.

Can they issue refunds and manage orders in Shopify?

Absolutely. With the proper permissions provided by you, our VAs securely cross-reference order IDs in Shopify, Stripe, or your custom admin panel to process returns, track shipments, and issue refunds according to your specific policies.

Ready to hit Inbox Zero?

Reach out directly to discuss your support volume and SLAs, or submit your requirements via the form.