Keep Users Sweating,
Not Waiting.
From wearable syncing issues to subscription refunds. Hire a fully managed Fitness App Support Virtual Assistant overseen by a dedicated Project Manager at zero extra cost.
Proficient in the App Support Stack
Curing User Churn
Your managed VA handles the specific technical and billing queries unique to fitness apps.
Wearable Syncing Help
Guiding users through complex pairing processes for Apple Watch, Garmin, Whoop, and Oura integrations to ensure their metrics track correctly.
Billing & Subscriptions
Managing Stripe or App Store dashboards to process refunds, update credit cards, pause memberships, and resolve double-billing disputes.
Bug Triage & Reporting
Identifying patterns in user complaints, replicating app crashes, and writing detailed tickets in Jira/Linear for your development team to fix.
App Store Review Management
Monitoring iOS and Google Play reviews daily, responding to negative feedback with empathy, and guiding unhappy users to support channels.
Program & UI Navigation
Helping users find specific workout plans, explaining how to log macros, and educating them on new features post-update.
Churn Prevention
Engaging with users requesting cancellations, offering customized discount codes or alternative programs to retain their subscription.
A Managed Support Desk. Zero Overhead.
We oversee your app support workflows on your behalf at absolutely no extra charge.
Dedicated Project Manager
Stop auditing tickets. Your PM ensures the VA follows your brand's voice and executes refund policies correctly, acting as a free QA layer.
No Platform Markups
Traditional freelance sites eat into your MRR with 20-40% hidden fees. Sagedoer charges 0% in platform fees. You pay strictly for pure hours worked.
Centralised Time Tracking
We track output, not idle time. Our VAs only log hours when they are actively resolving tickets, replying to reviews, or logging bugs.
Seamless Replacements
Customer support can't take a rest day. If your VA is unavailable, your PM immediately briefs an internal replacement to prevent ticket backlogs.
Why App Founders Choose Sagedoer
Comparing our managed operational model to standard freelance hires.
Outsource Your Support in 4 Steps
A streamlined workflow designed to clear your queue instantly.
Submit SOPs
Share your helpdesk access, refund policies, and macro templates.
Finalise Strategy
Your dedicated PM reviews your tone of voice and establishes guidelines.
Expert Execution
The PM oversees our vetted VA as they clear tickets and triage bugs.
Pay for Output
We charge exclusively for actual working time. PM supervision is free.
Straightforward Pricing
Maximum Value. Zero platform fees. PM included.
Part-Time Agent
20 HOURS PER WEEK
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Full-Time Agent
40 HOURS PER WEEK
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Trusted by Fitness & Health App Founders
See how Sagedoer scales support and reduces app churn.
Frequently Asked Questions
Everything you need to know about our App Support VAs.
Will the VA have access to my Stripe account?
You control the access. We recommend providing role-based, restricted access to Stripe or App Store Connect (e.g., "Customer Support" tier) so they can process refunds or view subscription statuses without altering core settings.
Can they handle weekends when app usage is high?
Yes. Fitness app usage spikes on weekends. You can coordinate specific coverage schedules with your Project Manager to ensure your users get rapid support on Saturdays and Sundays.
How do they learn our specific app's UI?
During onboarding, your PM will ask for a test account or sandbox access to your app. They will train the VA on your specific UI, workout plans, and common troubleshooting steps based on your internal knowledge base.
Do I pay extra for the Project Manager?
Absolutely not. Sagedoer operates on a strict zero-platform-fee model. You pay exclusively the hourly rate for the pure working hours generated by the VA. The Project Manager's QA and supervision are completely free.
Ready to lower your churn rate?
Reach out via your preferred channel or fill out the form. Our project manager will contact you immediately.
Submit your requirements
Fill out the form below to get your operations started.