Customer Services

Customer service is the provision of service to customers before, during, and after a purchase. It involves taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance.

Challenges
Understanding Customer Expectations
Dealing with angry customers
There’s an Outage or Other Crisis
A Customer Requests a Discount You Can’t Give
A Customer Requests a Feature You Won’t Build
Not having an answer to a question
You’re Overwhelmed by a Backlog of Tickets
Transferring calls to another department
Exceeding customers’ expectations
Serving multiple customers at a time
Reply/resolution times are slow
Admitting the lack of a feature or a product
Employing Skilled Customer Service Professionals
High Cost of in-house Customer service agent
Finding the right technology
Guaranteeing consistency across support channels
Dealing with case escalation and queue optimization
You’re not sure if your customers are truly satisfied
You Have to Fire a Customer