Never Drop An
Installation Window.
Missed appointments mean furious customers and wasted tech hours. Hire a fully managed Virtual Assistant to expertly route technicians, confirm installations, and keep your broadband dispatch running with fiber-optic speed.
Seamless Integration with Your Field Service Tools
Logistical Precision.
Connecting fiber to homes requires more than just pulling cables. It requires constant communication. Our VAs manage the airwaves while your techs manage the ground.
Installation Scheduling
Converting incoming sales orders into booked installation appointments, ensuring proper time padding based on the complexity of the fiber/coax drop.
Outbound Confirmations
Calling or texting customers 24 hours prior to their window to confirm someone over 18 will be home, drastically reducing expensive "no-show" truck rolls.
Dynamic Route Triage
If an early morning install runs long, the VA immediately contacts the afternoon appointments to manage expectations and seamlessly rearrange the tech's route.
Trouble Ticket Generation
Answering inbound calls from customers experiencing outages, running basic connectivity checklists, and generating prioritized dispatch tickets for the repair crew.
Post-Install Follow-ups
Making courtesy calls 48 hours after a new broadband connection is activated to ensure speeds are as promised and to request a positive Google or Trustpilot review.
CRM & Inventory Logging
Logging MAC addresses, router serial numbers, and specific optical network terminal (ONT) details into your CRM closing out the technician's daily paperwork.
The Dispatch Protocol
A clear chain of custody from sales to active connection.
Order Received
The VA receives the new subscriber details from your sales team and assesses the technical requirements of the location.
Zone Routing
The appointment is booked and logically grouped with other installs in the same geographic node to minimize tech driving time.
Active Triage
On installation day, the VA acts as Mission Control—handling customer delays, tech ETAs, and updating CRM statuses live.
Close & Audit
Your PM audits the daily log to ensure all hardware MACs were recorded and the tech's timesheets align with the completed work orders.
The Sagedoer Advantage
Why local, in-house dispatchers restrict your growth.
In-House Dispatchers
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Expensive Overhead
Paying full-time local salaries, benefits, and office space for someone whose primary job is data entry and making phone calls.
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Offline at 5 PM
When a tech runs late into the evening, the local office is closed. No one is available to call the 6:00 PM customer to apologize for the delay.
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Chaos During Spikes
When a local storm causes an outage, your one in-house dispatcher is completely overwhelmed by the surge in repair tickets.
Sagedoer Managed VA
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Cost-Effective Logistics
Pay a flat $6-$7 hourly rate for pure, focused logistical coordination. Save thousands in operational overhead.
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Flexible Coverage Hours
Stagger your VA shifts. Have coverage for your early morning tech rollouts and your late-evening stragglers.
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Free PM Supervision
Your dedicated Project Manager ensures the VA follows your specific routing rules and customer communication scripts flawlessly.
Scale Your Dispatch. Zero Overhead.
Transparent, pay-as-you-go pricing to keep your fleets moving.
Part-Time Dispatcher
20 Hours / Week
Est. $560 USD / Month (4 Wks)
- Pay only for pure working hours
- Dedicated Project Manager Included
- Free scheduling QA
- Zero setup or onboarding fees
Full-Time Dispatcher
40 Hours / Week
Est. $960 USD / Month (4 Wks)
- Pay only for pure working hours
- Dedicated Project Manager Included
- Free scheduling QA
- Zero setup or onboarding fees
Dispatch & Routing FAQ
Yes. If your workflow requires outbound calls (e.g., confirming someone over 18 is home, alerting them that the tech is 15 minutes away), our VAs can utilize VoIP software like RingCentral or Dialpad to communicate directly with your clients professionally and clearly.
Absolutely. During Phase 1, your Project Manager will codify your specific routing rules (e.g., keeping Tech A strictly in the North Zone to prevent wasted drive time). The VA uses Google Maps or your internal routing software to schedule appointments logically, not just chronologically.
Our VAs operate as active monitors. If a tech hasn't closed out a ticket in the expected window, the VA will call the tech directly. If unreachable, the VA follows your escalation protocol—notifying field managers and preemptively calling the next customer to adjust ETAs.
Take Control of the Field.
Stop letting logistical miscommunications ruin your customer experience. Let our dispatch experts keep your broadband operations running flawlessly.