Stop bleeding revenue.
Win your disputes.
"Friendly fraud" and chargebacks destroy your margins and threaten your merchant account. Hire a fully managed Virtual Assistant to meticulously gather evidence, submit winning rebuttals, and recover your lost revenue automatically.
Proficient in Top Payment Gateways & Crms
Dispute Operations, Outsourced.
Winning a chargeback requires formatting 10-20 pages of meticulous evidence to prove the customer received the product. Our VAs handle this grueling administrative labor for you.
Evidence Collation
Hunting down tracking numbers, proof of delivery, AVS/CVV matches, and IP addresses to build an irrefutable case against the fraudulent dispute.
Rebuttal Letter Drafting
Formatting the raw evidence into a professional, legally-sound rebuttal letter tailored to the specific "Reason Code" provided by the issuing bank.
Customer Comms Logging
Scraping Zendesk or your email inbox for prior communication where the customer admitted to receiving the product, using their own words against them.
Gateway Monitoring
Logging into Stripe, PayPal, or Shopify Payments daily to catch new disputes immediately, ensuring you never miss the strict 7-21 day submission deadlines.
Pre-Chargeback Scrubbing
Monitoring Ethoca or Verifi alerts. If an early warning triggers, the VA proactively issues a refund to prevent the chargeback from hitting your merchant record.
Win-Rate Analytics
Tracking which products or marketing channels yield the highest dispute rates, delivering a monthly report so you can adjust your business strategy.
The Resolution Pipeline.
A structured, secure process to fight friendly fraud and recover funds.
Alert & Triage
A dispute hits your gateway. The VA identifies the "Reason Code" (e.g., Fraud, Not Received) and assesses if it's worth fighting based on order value.
Evidence Aggregation
The VA pulls data from your CRM, shipping portal, and payment gateway to compile a cohesive, PDF-formatted evidence packet.
Submission & QA
Your dedicated Project Manager audits the evidence packet for maximum win-probability before the VA submits it to the issuing bank.
Resolution & Reporting
The bank rules in your favor. Revenue is returned to your account. You pay strictly for the VA's time spent compiling the packet.
Sagedoer vs Automated Software
Why high-volume merchants trust human-in-the-loop VA support over rigid SaaS tools.
| The Challenge | Automated SaaS Tools | Sagedoer Managed VA |
|---|---|---|
| Cost Structure | Often take 20-30% of the recovered revenue as a "success fee". | Keep 100% of your revenue. Pay a flat $6-$7/hr. |
| Evidence Quality | Generates generic, robotic PDF templates that issuing banks easily dismiss. | Manual, bespoke evidence gathering tailored to the exact case. |
| Context Understanding | Cannot read Zendesk emails to prove the customer admitted to receiving it. | VA pulls custom screenshots from email and text conversations. |
| Quality Assurance | You must manually check if the software pulled the right tracking number. | Dedicated PM audits the VA's submission packet before sending. |
Recover Revenue. Flat Rates.
Get robust dispute management without surrendering 30% of your won revenue to SaaS tools.
Part-Time Specialist
20 Hours / Week
Est. $560 USD / Month (4 Wks)
- Pay only for pure operational hours
- Dedicated PM included
- Free evidence QA & audits
- Keep 100% of recovered revenue
Full-Time Specialist
40 Hours / Week
Est. $960 USD / Month (4 Wks)
- Pay only for pure operational hours
- Dedicated PM included
- Free evidence QA & audits
- Keep 100% of recovered revenue
Dispute Ops FAQ
No. The final decision rests with the customer's issuing bank, which often heavily favors the consumer. However, we guarantee that the evidence packet submitted will be impeccably formatted, submitted on time, and structured according to the specific reason code, which dramatically increases your standard win rate.
Security is our priority. All VAs sign strict NDAs. You will provision a dedicated "Support" or "View-Only" seat for them within your gateway, ensuring they have access to respond to disputes without having the ability to initiate payouts, view full credit card numbers, or alter banking details.
Once the deadline set by the payment gateway (usually 7 to 21 days) has passed, the dispute is automatically lost and cannot be reopened. The VA will focus on all *current* open disputes and monitor the gateway daily to ensure no future deadlines are missed.
Stop Losing to
Friendly Fraud.
Don't let scammers chip away at your profit margins. Get your dispute pipeline managed by our experts today.