Recover Loyalty.
Protect Your Brand.
Deploy heavily vetted Complaint Resolution Virtual Assistants to de-escalate high-stress situations, resolve tickets, and manage reviews. Bypass management overhead with a dedicated Project Manager overseeing your customer satisfaction.
24/7
Global Resolution
Zero
Platform Fees
Managed
Quality Assurance
Proficient in Enterprise Service Platforms
The Path to Resolution
Access an expert pool of VAs through one dedicated manager. We handle the recruiting and training for you.
Submit Needs
Share your ticket volume, service protocols, and escalation rules via Email or WhatsApp.
Finalise Deal
Your dedicated manager reviews your SOPs and finalises a tailored recovery strategy.
Expert Execution
Your manager take charge, overseen vetting experts as they resolve complaints daily.
Pay for Output
We log and charge exclusively for actual working time. Manager supervision is 100% free.
Recovery Capabilities
Turning friction into growth. Our managed VAs handle the most difficult customer touchpoints with professional poise.
High-Stakes De-escalation
Trained in verbal and written de-escalation techniques to calm frustrated users and provide objective solutions.
Multi-Channel Support
Managing complaints across Email, Live Chat, Phone, and Social Media DMs with unified brand messaging.
Public Review Management
Responding to negative feedback on Trustpilot, Google, and Yelp to show future customers you value resolution.
Refund & Credit Admin
Processing compensatory refunds, discounts, or account credits within your established financial boundaries.
Root Cause Analysis
Identifying recurring complaint patterns to provide your PM with feedback for product or service improvement.
Policy Enforcement
Fairly and firmly applying your terms of service while maintaining a helpful and non-confrontational tone.
Escalation Tagging
Correctly triaging complex legal or high-priority threats to senior management with detailed case histories.
Knowledge Base Updates
Creating macros and FAQ articles based on resolved complaints to prevent future customer friction points.
Loyalty Recovery
Executing follow-up "check-ins" after a resolution to confirm satisfaction and invite positive feedback.
The Smart Recovery Choice
Compare unmanaged freelancers against our fully managed resolution model.
Traditional Platforms
-
Supervision
You must audit every email and chat response personally.
-
Cost Headaches
Up to 40% hidden markups and membership platform fees.
-
Risk Factor
Poor communication can escalate a small issue into a PR crisis.
SageDoer Managed
-
Supervision
Dedicated Project Manager acts as your single point of contact.
-
Total Transparency
0% Hidden Fees. Pay strictly for pure working hours.
-
Risk Mitigation
Internally vetted, professionally trained de-escalation experts.
Simple, Honest Pricing
No monthly memberships. Pay exclusively for the output.
Part-Time Support
20 Hours Per Week
Est. $560 / Month
- Dedicated Manager Included
- Free Quality Supervision
- No Monthly Membership Charges
Full-Time Integration
40 Hours Per Week
Est. $960 / Month
- Dedicated Manager Included
- Rapid Problem-Solving
- Priority Response Times
Voices of Satisfaction
"The level of professionalism in handling angry customers was outstanding. Our Trustpilot score went from 3.2 to 4.5 in three months. Unbelievable ROI."
— Founder, E-com Brand
"Having a dedicated manager audit the ticket responses makes this the easiest scaling decision I've made. My CSAT score is finally healthy."
— Operations Dir, Tech Startup
"The cost savings compared to a domestic call center are massive. Plus, paying only for work hours logged via their tracking software is the fairest model."
— CEO, Logistics Network
"Exceptional quality. Our VA handles de-escalation better than most senior staff we've hired previously. Absolute peace of mind."
— Director, B2B SaaS
"The single point of contact is the best feature. If I need a protocol change implemented, my manager just gets it done instantly across the team."
— Support Lead, Agency
"The cleanest managed service in the market. No bidding, no hiring stress. Just high-quality execution every single day."
— Marketing Dir., DTC Giant
Frequently Asked Questions
How do you handle aggressive customers?
Our VAs are trained in psychological de-escalation scripts. They maintain a calm, professional tone, validate the customer's frustration, and move immediately toward solution-oriented options.
How does "Free Management" work?
You only pay for the VA's pure resolution time. The Project Manager who audits quality, trains the team, and handles strategy is provided by us at no extra charge.
Which platforms do you cover?
We are proficient in Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, Gorgias, and all major public review sites like Google and Trustpilot.
Do they have refund authority?
Only within the boundaries you establish. We work with you to set "Automatic Approval" limits and escalation protocols for larger financial resolutions.
How is billing handled?
Simple, centralised USD invoicing. You pay only for the VA's pure work hours logged via our tracking software. No platform fees or bidding memberships.
What if my VA goes on leave?
This is the beauty of our managed service. Your PM facilitates a seamless internal replacement immediately, so your resolution timelines never slip.
Can they update my Help Center?
Absolutely. Based on recurring complaints, our VAs identify gaps in your knowledge base and draft new articles to prevent future friction.
How fast can we start?
Typically 3-5 business days. This includes a strategy call with your PM to finalize resolution rules, software access, and brand voice guidelines.
Scale Your Care.
Protect Your Brand.
Submit your requirements and let our managed experts handle your resolution pipeline flawlessly while you focus on expansion.
Initialise Integration
Share your service goals below or Book a Call.
Connection Secure • 0% Platform Fees