Turn Angry Shoppers Into
Loyal Brand Advocates.
Stop drowning in "Where is my order?" tickets. Hire an internally vetted, fully-managed E-commerce Customer Service VA to handle Gorgias, Zendesk, and live chat—keeping your CSAT scores high and refund rates low.
Live Support Metrics
OptimizedFirst Response Time
< 15 Mins
Average CSAT Score
4.9 / 5.0
Backlog Tickets
Zero
🛡️ Sagedoer Guarantee: Your dedicated PM ensures tickets are handled with empathy, accuracy, and within your SOPs.
Flawless execution across leading Helpdesks
What Our CS Bookkeepers Handle
We go beyond copy-pasting scripts. Our reps use critical thinking to de-escalate issues and protect your brand's reputation.
Omnichannel Support
Managing Email, Live Chat, Facebook/Instagram comments, and SMS queries from one unified dashboard, ensuring no customer is ignored.
WISMO & Tracking
Handling "Where is my order?" tickets instantly by tracking shipments, liaising with fulfillment centers, and proactively updating anxious buyers.
Refunds & Exchanges
Processing returns, issuing store credit, and validating damaged item claims directly in Shopify, strictly adhering to your custom SOPs.
Review Management
Monitoring Trustpilot, Loox, and Google Reviews. We publicly reply to negative feedback professionally to win back customer trust.
Order Modifications
Catching pre-shipment address changes, variant swaps, and order cancellations before they hit your 3PL, saving you costly return shipping.
Dispute Resolution
Compiling evidence, tracking data, and communication logs to submit winning responses to Stripe and PayPal chargeback claims.
The Sagedoer Advantage
| The Pain Points | Traditional BPO Call Centers | Sagedoer E-com VAs |
|---|---|---|
| Contract Minimums | Require large seat minimums and long-term lock-ins. | Zero minimums. Start with just 20 hours a week if needed. |
| Script Rigidity | Agents act like robots, frustrating angry customers. | Trained to use empathy, context, and critical thinking. |
| Management & QA | You pay extra for a "Team Lead" to monitor tickets. | Dedicated Project Manager QAs responses for FREE. |
| Deployment Speed | Weeks of training on basic tools like Shopify or Zendesk. | Instant deployment. They know your helpdesk software on day one. |
Delegate Support in 4 Steps
Submit Requirements
Tell us your daily ticket volume, preferred helpdesk, and time-zone coverage requirements.
Share Your SOPs
Provide your return policies, brand voice guides, and macro templates to your dedicated PM.
Expert Execution
Your matched VA begins clearing the backlog while the PM monitors tone and accuracy.
Pay Only for Output
We log and charge exclusively for actual working time. PM supervision remains completely free.
Loved by 7 & 8 Figure E-com Brands
"During Q4, our ticket volume 5x'd. Sagedoer instantly scaled our team with 2 more reps who knew Gorgias perfectly. They saved our Black Friday."
"I was spending 4 hours a day just answering Instagram DMs and 'where is my order' emails. Giving this to Sagedoer gave me my life back."
"The free project manager is insane value. They randomly audit tickets to ensure the VA's tone matches our brand voice. I never have to micromanage."
"Our first response time went from 14 hours down to 12 minutes. Our Trustpilot score jumped from 3.8 to 4.7 in just two months."
"During Q4, our ticket volume 5x'd. Sagedoer instantly scaled our team with 2 more reps who knew Gorgias perfectly. They saved our Black Friday."
"I was spending 4 hours a day just answering Instagram DMs and 'where is my order' emails. Giving this to Sagedoer gave me my life back."
"The free project manager is insane value. They randomly audit tickets to ensure the VA's tone matches our brand voice. I never have to micromanage."
"Our first response time went from 14 hours down to 12 minutes. Our Trustpilot score jumped from 3.8 to 4.7 in just two months."
Transparent, Output-Based Pricing
No expensive agency retainers. Pay strictly for the hours your VA is resolving tickets and supporting customers.
Part-Time
20 Hours Per Week | Est. $560 USD / Month
- ✓ Pay only for verified working hours
- ✓ Dedicated Project Manager included
- ✓ Free ticket QA & supervision
- ✓ Zero setup or onboarding fees
- ✓ No monthly membership charges
Full-Time
40 Hours Per Week | Est. $960 USD / Month
- ✓ Perfect for high-volume order stores
- ✓ Dedicated Project Manager included
- ✓ Free ticket QA & supervision
- ✓ Zero setup or onboarding fees
- ✓ No monthly membership charges
Frequently Asked Questions
Yes. E-commerce doesn't stop on Friday at 5 PM. During onboarding, you can specify your required coverage hours, and we will match you with VAs scheduled to cover weekends, holidays, or specific time zones to ensure fast response times.
Our VAs strictly follow the Standard Operating Procedures (SOPs) you provide. If a highly technical or unique issue arises that isn't covered in the SOPs, the VA will escalate the ticket directly to you or your designated internal team member via Slack or email.
Absolutely. Our Customer Service VAs are trained in empathy, tone-matching, and de-escalation techniques. They know how to turn a frustrated buyer into a satisfied customer by resolving issues swiftly and professionally.
Yes. All our VAs go through a rigorous internal vetting process for written and verbal English proficiency. Their written communications will sound native, professional, and completely aligned with your brand's specific tone of voice.
Ready to clear your inbox?
Stop wasting time answering basic shipping questions. Reach out today to get paired with an expert e-commerce support rep.