Turn Support Tickets Into 5-Star Reviews.
Deliver lightning-fast, empathetic customer service. Get a fully managed, rigorously trained CS Virtual Assistant while we oversee quality assurance—at zero extra cost.
"Where is my tracking number?"
"Hi there! Your order shipped today. Here is your tracking link..."
Fluent in Modern Helpdesk & E-Com Software
Protect Your Brand Reputation
Your dedicated Project Manager ensures your CS team handles every ticket with empathy, accuracy, and within your strict SLA guidelines.
Inbox Zero Management
Categorizing, tagging, and responding to hundreds of daily emails. We clear the backlog so your customers never feel ignored.
E-Commerce Support
Handling WISMO (Where Is My Order), processing refunds, managing exchanges via Shopify/Stripe, and appeasing frustrated buyers.
Live Chat & Social DM
Providing real-time support on website chat widgets and monitoring social media DMs to resolve issues before they escalate publicly.
Dispute & Chargeback Defense
Compiling evidence, interacting with payment gateways, and fighting unfair chargebacks to protect your company's revenue.
SaaS & Subscription Help
Guiding users through onboarding, resolving billing issues, processing cancellations, and executing win-back protocols for software products.
CSAT & Data Reporting
Your PM monitors Customer Satisfaction (CSAT) scores, SLA compliance, and generates consolidated reporting on recurring product issues.
A Seamless Handoff Process
Deploy a trained support agent in days, not weeks. Here is how it works.
Submit Requirements
Share your support volume, tools, and brand voice guidelines via Email, Contact Form, or WhatsApp.
Finalise the Deal
Your dedicated PM reviews your helpdesk setup, establishes SLAs, and finalises the partnership.
Expert Execution
Your PM manages the VA's daily shift, reviewing ticket responses for tone and accuracy.
Pay Only for Output
We log and charge exclusively for the VA's actual working hours. The PM's oversight is free.
Why Brands Upgrade to Sagedoer
Don't risk your brand's reputation on unmanaged freelancers.
| Customer Service Standard | Traditional Freelance Platforms | The Managed Sagedoer VA |
|---|---|---|
| Hidden Fees & Markups | Up to 40% in platform cuts and bidding costs | 0% Hidden Fees. Pay strictly for hours worked. |
| Quality Assurance (QA) | You must read their replies to check for errors | Dedicated PM acts as your QA, checking responses daily |
| Coverage & Reliability | Freelancer takes a sick day? Your inbox piles up. | Seamless internal replacements. Zero workflow disruption. |
| Training & Onboarding | Hours spent teaching them how to use Zendesk | Pre-vetted talent already fluent in modern helpdesks |
| Billing Structure | Messy multi-contractor invoices | Simple, unified, centralised USD invoicing |
Transparent, Hourly Pricing
No monthly platform fees. Scale your support coverage up or down based on seasonality.
Part-Time Coverage
20 Hours / Week
Est. $560 USD / Month (4 Weeks)
- Pay only for pure work hours
- Dedicated Project Manager included
- Free QA management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Full-Time Coverage
40 Hours / Week
Est. $960 USD / Month (4 Weeks)
- Pay only for pure work hours
- Dedicated Project Manager included
- Free QA management supervision
- Zero setup or onboarding fees
- No monthly membership charges
"During Q4/Black Friday, our ticket volume 5x'd. Sagedoer spun up two full-time agents instantly. The PM handled all the QA. Flawless execution."
— Amanda K., E-Commerce Director"I used to spend 3 hours a day reading my freelancer's replies to make sure they didn't upset a customer. Having a free PM to do this for me is a lifesaver."
— David L., SaaS Founder"They immediately knew their way around Gorgias and Shopify. Our first response time dropped from 12 hours to under 30 minutes."
— Sophie M., Boutique Owner"Centralised time tracking makes billing completely transparent. We only pay for the exact hours our CS rep is active in the helpdesk. Highly recommend."
— Marcus T., Operations Lead"During Q4/Black Friday, our ticket volume 5x'd. Sagedoer spun up two full-time agents instantly. The PM handled all the QA. Flawless execution."
— Amanda K., E-Commerce Director"I used to spend 3 hours a day reading my freelancer's replies to make sure they didn't upset a customer. Having a free PM to do this for me is a lifesaver."
— David L., SaaS FounderFrequently Asked Questions
How do they learn our specific product policies?
How does the Project Manager handle QA?
Are they able to process refunds in Stripe/Shopify?
What if we have a sudden spike in ticket volume?
Ready to reach Inbox Zero?
Fill out the form below or reach out directly to start Phase 1. We aim for rapid response times.