Turn DMs & Comments Into Loyal Customers.
Never miss a lead, an angry comment, or an order inquiry again. We provide fully managed, rigorously trained Social Media Customer Support VAs—with zero management overhead or platform fees.
New DM Received
Resolved in 5 mins
Comment Tag
Positive Reply Sent
Experts in your favorite social platforms & helpdesks
Zendesk ZendeskWhat does a Social Media CS VA handle?
Your dedicated VA becomes the frontline voice of your brand. They handle the noise so your in-house team can focus on big-picture strategy and high-ticket sales.
Omnichannel Inbox Management
Swiftly monitoring and replying to direct messages across Instagram, Facebook, TikTok, LinkedIn, and X (Twitter), ensuring zero messages fall through the cracks.
Reputation & Crisis Control
Professionally addressing negative public comments, de-escalating customer frustration, and triaging PR issues to your management team before they go viral.
Order & Support Inquiries
Handling "WISMO" (Where is my order?) requests, processing basic refunds/exchanges via Gorgias or Zendesk, and providing shipping updates directly in DMs.
Lead Qualification
Identifying hot leads within your comments and DMs, engaging them with pre-approved scripts, and funneling them directly to your sales team or landing pages.
Social Listening
Tracking brand mentions, hashtags, and untagged brand conversations using tools like Sprout Social, jumping in to surprise and delight potential customers.
Need a custom skillset?
We match you with VAs experienced in your specific CRM or Helpdesk.
Discuss Your NeedsThe Managed Advantage:
Zero Management Overhead
Hiring a freelancer means you still have to manage them. With Sagedoer, you get the talent and the management infrastructure.
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Dedicated Project Manager
Your single point of contact. They handle QA, daily oversight, and task distribution at absolutely no extra charge to you.
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Centralised Time Tracking
Zero wasted time. We log and charge exclusively for the virtual assistant's actual working time. No billing for breaks or idle time.
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Consolidated Reporting
Receive transparent, detailed reports of all social interactions, response times, and hours logged, directly from your Project Manager.
Sagedoer vs Traditional Platforms
Onboarding in 4 Simple Phases
Bypass the hassle of recruiting and training. We oversee the entire process on your behalf.
Submit Requirements
Share your specific brand voice guidelines, preferred platforms, and customer service needs via Email, Form, or WhatsApp.
Finalise the Deal
Our dedicated project manager will promptly get back to you to review goals, outline a tailored strategy, and finalise the partnership details.
Expert Execution
Your project manager takes full charge of operations, getting the work done seamlessly through our internal team of vetted social media experts.
Pay Only for Output
We log and charge exclusively for the VA's actual working time. Your dedicated project manager's supervision is completely free.
Transparent, Scalable Pricing
No setup fees. No platform memberships. Just expert talent.
Part-Time
20 Hours Per Week
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Full-Time
40 Hours Per Week
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Loved by E-Commerce & Creators
"Our Instagram DM response time went from 24 hours to 15 minutes. The Sagedoer VA learned our brand voice perfectly and handles 'Where is my order' tickets natively in Gorgias."
Marcus T.
DTC Brand Owner
"The best part is the Project Manager. I don't have to train anyone. I gave my guidelines to the PM once, and the VA executes flawlessly. Huge time saver."
Elena R.
Marketing Agency
"Paying $7/hr with absolutely zero platform fees or hidden markups makes this the most scalable customer service solution we've ever used."
Jason K.
Tech Startup
"We get highly qualified leads through TikTok comments now. The VA filters out the noise and passes the hot leads directly to my sales team in Slack."
Sarah C.
Info Product Creator
"Our Instagram DM response time went from 24 hours to 15 minutes. The Sagedoer VA learned our brand voice perfectly and handles 'Where is my order' tickets natively in Gorgias."
Marcus T.
DTC Brand Owner
"The best part is the Project Manager. I don't have to train anyone. I gave my guidelines to the PM once, and the VA executes flawlessly. Huge time saver."
Elena R.
Marketing Agency
"Paying $7/hr with absolutely zero platform fees or hidden markups makes this the most scalable customer service solution we've ever used."
Jason K.
Tech Startup
"We get highly qualified leads through TikTok comments now. The VA filters out the noise and passes the hot leads directly to my sales team in Slack."
Sarah C.
Info Product Creator
Frequently Asked Questions
Common questions about hiring a Social Media Customer Service VA.
How do they learn my brand voice and tone?
During Phase 1 and 2, you provide your brand guidelines, past response examples, and FAQs. Your Dedicated Project Manager ingests this data and thoroughly trains the assigned VA. We use approval workflows initially to ensure the tone is a perfect match before letting them respond autonomously.
How do you handle very angry or sensitive comments?
We establish a clear Escalation Protocol during onboarding. Standard frustrations (e.g., late shipping) are handled using your pre-approved empathetic scripts. Severe issues (PR risks, legal threats) are immediately flagged to your dedicated Project Manager, who escalates them directly to your internal team.
Do they work weekends or after hours?
Yes. Because social media never sleeps, we can structure your VA's hours (or assign multiple part-time VAs) to cover weekends, evenings, or multiple time zones to ensure fast response times when your audience is most active.
Can they access our Shopify or CRM to check order statuses?
Absolutely. Our VAs are highly proficient in tools like Shopify, Zendesk, Gorgias, and HubSpot. With appropriate permission levels set by you, they can look up tracking numbers, process simple refunds, and update customer records directly based on social media interactions.
Ready to take back your inbox?
Stop wasting hours replying to DMs and comments. Let our managed experts handle your social customer service so you can focus on growth.
Request Your VA Match
Fill out the form below and our Project Manager will be in touch within 24 hours.
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