Scale Your Academy.
We'll Handle the Students.
Stop spending your mornings answering "I forgot my password" emails. Hire a vetted Student Support Virtual Assistant to manage course onboarding, moderate your community forums, and handle billing issues with zero management overhead.
Support Helpdesk
Active Student Tickets
Inbox Zero
100% SLA Met
Course Platforms & CRMs We Manage Daily
The Curriculum: What Your Assistant Executes
Scaling a coaching program or bootcamp means dealing with an avalanche of student admin. Our VAs act as the friendly, organized front line for your educational brand.
Tier-1 Inbox & Ticketing
Managing your Zendesk, HelpScout, or Gmail inbox. Resolving login issues, resetting passwords, fixing module access errors, and routing complex coaching questions to your instructors.
Community Moderation
Keeping your Circle.so, Discord, or private Facebook Group engaging and safe. Approving member posts, answering common questions, and enforcing community guidelines daily.
Onboarding & Retention
Welcoming new cohorts, ensuring they have completed their intake forms, sending out schedule reminders, and tracking student progress to prevent drop-offs and improve course completion rates.
Billing & Refund Support
Processing refund requests according to your policy, managing failed Stripe payments (dunning), updating credit cards on file, and handling subscription cancellations smoothly.
Live Session Management
Acting as the "co-host" for your live coaching calls. Managing Zoom waiting rooms, answering chat questions, dropping resource links, and uploading the session recording to the course hub afterward.
Platform Administration
Formatting and uploading new curriculum modules into Kajabi, Thinkific, or Teachable. Checking video links, attaching PDF worksheets, and ensuring a flawless user experience for your students.
Scale Your Student Base
Without the Management Burnout
Protecting your brand reputation requires flawless, empathetic support. Hiring unvetted freelancers results in unhappy students and chargebacks. Sagedoer provides an **organizationally secure, fully supervised student success workflow**.
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Single Point of Contact Direct your refund policies, macro responses, and platform SOPs to a single Project Manager. They deploy your support VA, document guidelines, and audit ticket resolutions.
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Strict API & Billing Security We operate under strict data security protocols. VAs utilize limited, role-based access for Stripe and Kajabi to process refunds without having master admin access to your payouts.
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Backup Launch Protection If your regular VA is absent during a massive cohort launch, our PM instantly deploys a trained backup support agent who already knows your HelpDesk and community guidelines.
The Sagedoer Guarantee
Support Deployment Workflow
Bypass the fatigue of testing candidates. Build your student success squad in four simple, guided steps.
Submit Requirements
Share your course platform, active student volume, support software, and refund guidelines via Form or WhatsApp.
Finalise The Setup
Our PM reviews your ticket macros, builds strict platform access controls, and establishes SLAs for response times.
Expert Execution
Your PM operates daily oversight, managing the VA to clear the Zendesk queue, approve Circle posts, and co-host Zoom calls.
Pay Only For Output
We log and bill strictly for the hours the VA spent operating the helpdesk and community. Project Manager supervision is free.
The Smart Setup for Educational Brands
Why hiring random unvetted freelancers drops your student satisfaction, and how Sagedoer ensures consistent 5-star support.
| Core Differentiators | Traditional Platforms |
THE SMART CHOICE Sagedoer |
|---|---|---|
| Platform & Management Fees | Up to 40% in hidden markups, bidding, and memberships | 0% Hidden Fees. Pay strictly for hours worked. |
| Daily Team Management | You must juggle and supervise multiple freelancers | Dedicated Project Manager acts as your single point of contact |
| Quality Assurance | Hit-or-miss talent with unverified credentials | Internally vetted, rigorously trained premium experts |
| Hiring & Deployment Speed | Endless cycles of interviewing and testing candidates | Instant delegation. We immediately assign the right specialist. |
| Billing & Invoicing | Complex, multi-freelancer invoices with currency headaches | Simple, unified, centralised USD invoicing |
| Staff Turnover & Replacements | Start the hiring and training process all over again | Seamless internal replacements with zero workflow disruption |
Flat, Transparent Support Pricing
Scale your course intake and community management without the hefty costs of domestic full-time hires.
Part-Time
20 Hours Per Week
Est. $560 USD / Month (4 Weeks)
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Full-Time
40 Hours Per Week
Est. $960 USD / Month (4 Weeks)
- Pay only for hours of pure work
- Dedicated Project Manager included
- Free management supervision
- Zero setup or onboarding fees
- No monthly membership charges
Verified EdTech Growth
"Handling login resets and refund questions for our 500+ student bootcamp was draining me. Sagedoer completely took over our Zendesk. Now our SLA is under 4 hours."
James R.
Tech Bootcamp Founder
"The QA quality check our Project Manager runs is incredible. They inspect how the VA responds to sensitive billing disputes in Stripe, keeping our brand reputation pristine."
Sarah L.
Course Creator (Kajabi)
"We needed active moderation for our private Circle.so community and prompt onboarding emails. Sagedoer matched us with a specialized support VA instantly. Exceptional service."
Mark K.
Coaching Program Director
"Exceptional pricing. For $6/hour, we got a dedicated, highly trained operator who manages our Zoom live calls, moderates chat, and uploads recordings flawlessly."
Amanda T.
B2B EdTech Platform
"Handling login resets and refund questions for our 500+ student bootcamp was draining me. Sagedoer completely took over our Zendesk. Now our SLA is under 4 hours."
James R.
Tech Bootcamp Founder
Frequently Asked Questions
Answering operational and security questions for course creators.
Is it secure to share Stripe access?
Absolutely. We prioritize financial security. Our VAs operate via dedicated, limited-access roles such as 'Support' inside Stripe, allowing them to manage refunds and subscriptions without risking your primary payout credentials.
What platforms are they fluent in?
Our student support VAs are highly fluent in Zendesk, Intercom, Kajabi, Teachable, Thinkific, Circle.so, Discord, and Zoom webinar controls, making sure your tech stack runs seamlessly.
How do you guarantee email tone?
Your assigned Project Manager acts as your strategic filter. They review your macro templates and QA the VA's responses to ensure empathy and accuracy align with your brand voice before sending.
What happens if my primary assistant is away?
Your Project Manager maps and documents your exact SOPs. If your primary assistant is away during a course launch, we instantly deploy a vetted internal replacement with zero workflow downtime.
Focus on the Content.
Leave the Support to Us.
Contact us to discuss your course platforms, student volume, and support macros. We will match you with a vetted support VA to clear your inbox backlog immediately.
Describe Your Academy Setup
Submit your requirements below. Our response times are exceptionally rapid.